In a rather odd term of events, I have a client who is holding back payment because he thinks his floor looked better dirty than cleaned.
It was a relatively simple job. Limestone floor to be cleaned, resurfaced to a matte finish and seal. There were marble mosaic inlay that I also did the same process to but he is upset with the mosaic outcome. Loves the rest of the floor but claims I ruined his beautiful mosaic and is holding back pay till I fix it? I am not sure what to do here, thinking of just walking away. Some people will never be happy.
It was a relatively simple job. Limestone floor to be cleaned, resurfaced to a matte finish and seal. There were marble mosaic inlay that I also did the same process to but he is upset with the mosaic outcome. Loves the rest of the floor but claims I ruined his beautiful mosaic and is holding back pay till I fix it? I am not sure what to do here, thinking of just walking away. Some people will never be happy.