yes, strictly commission. Its been about 20 years since we had employees but to the best of my recollection at that time it was
40% of work that was booked
50% of any additional work (add on cleaning/protector,etc)
We never trained much on upsell because it was built in to our invoice. We had a custom invoice which showed rooms, room dimensions, square footage. Then at the bottom we had lines for
Cleaning $ x
Deodorization $ x
Protector $ x
and two blank lines that we could fill in for things like odor removal, etc
then asked which services they wanted. That in essence was our upsell.
Most of the add on sales were just requested by our customers. *while your here, can you clean.....*