I see why it can be hard to work like this. But the customer needs to know at least something regarding pricing before they actually book with the specific company.Then a price should not be given on the phone at all. Might as well ask me, a non-mechanic, to quote someone whose car just broke down on the side of the road how much it would cost to fix.
I'm not trying to be argumentative, I'm trying to help you see this from the PoV of the cleaner.
Customers hear what they want to hear - we see this in the clients who call their LVP "hardwoods", their viscose rugs "silk", and their aluminum-containing deodorant "green".
If you tell a customer "the price will start around $80 but could go as high as $300", the cleaner will be facing someone who expects the $80 because that's what appealed to them. And while you might have been the one to give the quote, who's standing in front of the customer? Who is the only person they can speak to face-to-face at that very moment when the higher-priced-bomb drops?
It's a horrible position to be in, particularly when the cleaner themselves might have asked a whole different set of questions that could possibly have led to a more accurate quote in the first place.
You're trying to be the middle-man between a professional and his client, and I'm afraid that's just not something most of these people are going to like. I really do recommend that if you're going to offer carpet cleaning, you either do it in-house and train up a staff, or you use a referral program rather than subs.
You seem very open and it sounds like you really do want to provide a good experience for customer and cleaner alike. So I'm trying very hard to give you a perspective on what, exactly, you're asking these guys to do and why they're not taking it well.I see why it can be hard to work like this. But the customer needs to knows at least something regarding pricing before they actually book with the specific company.
I really appreciate your time and willingness to help me out though.
Let's be fair, lol, the poor lady has a job to do and she's just trying to do it.Here let me spend $65k on equipment and another $10-$15k on supplies PLEASE let me go work for your company.
Seriously do you think this makes any senses at all? What do any of us get from you? And don’t say work because if your even half way decent cleaner you can get work without your referral system.
If your starting a business do it like the rest of us did. Don’t be a flea and expect a free ride.
God these guys really piss me off.
Mama den sent you a message last nightThe difficulty for you is, the VAST majority of truly professional carpet cleaners aren't going to sub in under someone else. They don't need to - they get to set their own work schedules, their own pricing, and their own customer base.
What you will get in hunting down "professional carpet cleaners" willing to work for you is guys who, for one reason or another, can't make enough money on their own. And invariably, these are guys who are their own worst enemies.
They are typically about as unprofessional as you can get, and they won't even have the impetus of their own reputation to spur them to do a good job for you. If they can't impress people enough to stay busy on their own, then their quality of work will only suffer more by working for someone else. You won't be getting pros, you'll be getting problems.
I suggest, rather than subbing people in, you hire young, well-mannered, enthusiastic people and have them trained by the IICRC or other cleaning body to do the work properly. Supply them with equipment and make them employees. They will be far more vested and will do a better job. A good employee can be taught anything - a disgruntled sub will damage your reputation because he has no skin in the game.
Just food for thought. Best of luck!
(edited to add: In re-reading, it sounds like I'm saying no carpet cleaning sub is ever any good - and that's not what I'm trying to say. There ARE good ones. They just tend to be outnumbered by not-so-good ones)
How did the conversation with admin go as far as advertising?I've send a message to admin also. Could you, please, tell me why do you think that working for us is a bad decision? Your feedback is important for me as for an HR-manager of USA Clean Master. I would appreciate your help. Thank you!
Oh trust me, having worked for the Big Orange Box I understand completely. At the end of the day, business is all about making money, and the larger a company gets the harder it is for them to see individual human beans (and the easier it is for them to do things that hurt others).Mama Fen,
It wasn’t a personal attack on this person. But rather in general.
And let me add that these type company don’t just stop and being what they are. They expand into a threat to your business as well. I’ll use the example of cintas. They weren’t happy being a rotating mat rental company. We “got” them in the doors of our contracts for the Mats then it was the washroom supplies then it was training of staff then low and behold there bidding on the contracts.
These type of company’s are parasites. They can’t do enough to “help” you as they learn the ropes. Then the knife turns in your back. Make no mistakes there’s very few friends in business. If you think a competitor will cut you these guys will throw the first shovel of dirt on you grave. I’ve been around since the dawning of national company’s. They prey on the weak and newbies all the while getting rich on the poor bugger with a dream.
Now I doLet's be fair, lol, the poor lady has a job to do and she's just trying to do it.
I guarantee she's not sitting behind the screen rubbing her hands together trying to think of ways to mess you guys over.
I bet she's just never been asked to look at it from your perspective before.
(OP, now do you see what I mean about hungry irritable cats, lol?)