Can you say; "BS?!" | TruckMount Forums #1 Carpet Cleaning Forums

Can you say; "BS?!"

Ed Valentine

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Oct 8, 2008
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Over the years, all of us have heard the old saying that "a machine is only as good as its operator". I'm not only referring to the results, but also the way the machine is taken care of.

How true. In fact, as a manufacturer, I have witnessed this to be true! Let me state an example.

Now, I am guessing over the years, that we probably satisfy 97% of the individuals whom purchase from us. However, every so often an operator comes a long who is unhappy with their machine and complains, complains.

I'll never forget, Back in the 80's we had an operator from NY purchase a large system from us. After using it for 3 1/2 months he called me and complained how bad it was, to my surprise. I questioned him and he had little information other than the fact that "one of the motors went out; and I'm getting shocked!""This is ridiculous and I'm sending it back!" "It shouldn't happen!"
I said, this doesn't make sense however, please send it back and we'll fix what is wrong.

Received the machine a week later. What a disaster it was--not kidding! The operator cut all the electrical grounds off because he worked in an old building and his outlets did not have accommodations for plugging in a ground, and he was too cheap to purchase a dollar adapter.
The vacuum motors were loaded with water and one was burnt out because he never put the wheels on and instead set it on the cement floor thus blocking off the exhaust....among other things!

Well, we repaired all his screw ups, resold this machine within literally 6 hours after we repaired the damages to another individual who loved it. And, this same individual liked it so much that soon after he purchased two more units and still using to this day!!!

This is one reason why whenever you hear a negative remark on the boards, you should wonder more about the operator, then about the machine!

My head is still spinning on this one, but well, I guess the beat goes on!
 

jtsunbrite

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Sep 4, 2015
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jeff kessler
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Over the years, all of us have heard the old saying that "a machine is only as good as its operator". I'm not only referring to the results, but also the way the machine is taken care of.

How true. In fact, as a manufacturer, I have witnessed this to be true! Let me state an example.

Now, I am guessing over the years, that we probably satisfy 97% of the individuals whom purchase from us. However, every so often an operator comes a long who is unhappy with their machine and complains, complains.

I'll never forget, Back in the 80's we had an operator from NY purchase a large system from us. After using it for 3 1/2 months he called me and complained how bad it was, to my surprise. I questioned him and he had little information other than the fact that "one of the motors went out; and I'm getting shocked!""This is ridiculous and I'm sending it back!" "It shouldn't happen!"
I said, this doesn't make sense however, please send it back and we'll fix what is wrong.

Received the machine a week later. What a disaster it was--not kidding! The operator cut all the electrical grounds off because he worked in an old building and his outlets did not have accommodations for plugging in a ground, and he was too cheap to purchase a dollar adapter.
The vacuum motors were loaded with water and one was burnt out because he never put the wheels on and instead set it on the cement floor thus blocking off the exhaust....among other things!

Well, we repaired all his screw ups, resold this machine within literally 6 hours after we repaired the damages to another individual who loved it. And, this same individual liked it so much that soon after he purchased two more units and still using to this day!!!

This is one reason why whenever you hear a negative remark on the boards, you should wonder more about the operator, then about the machine!

My head is still spinning on this one, but well, I guess the beat goes on!
Ed you are correct, some of the companies have their machines made in china with chinese crap wires and motors , and us the end user has to rewire and buy the correct motors and such so yes i agree....
 
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JRH

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Mar 16, 2011
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Ed you are correct, some of the companies have their machines made in china with chinese crap wires and motors , and us the end user has to rewire and buy the correct motors and such so yes i agree....
Professional carpet extractor made in china? care to name one ?:unsure:
If there is its some obscure make no one uses .
 

Johnny Bravo

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Apr 25, 2011
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Rumor has it that they love your machines till they fall off the back of a pickup truck at 35 miles an hour then not so much

You beat me too that one.
 

JRH

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Mar 16, 2011
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