I'm a terrible business owner. The first short years I was in business I would call customers from the previous year to ask about getting carpets cleaned again. To say the least, I have not done this in quite a while. Even with all the reading and threads on TMF about the importance of building your customer list and keeping customers for life. With knowing how important customer retention is, I always felt that I needed to be in business longer to really benefit from repeat customers and retention. It has come back to bite me repeatedly and in more ways than one from not picking up the phone.
My question is, how do you call an old client back and what do you say? I'm at a loss and embarrassed to call after so long. I have no clue about what to say. I would love some tips on this matter. I've been scrolling my calendar for a few months now and telling myself that I'll muster up the confidence to call the next day. It hasn't happened. Ideas anyone???? Thanks for your tips and replies.
My question is, how do you call an old client back and what do you say? I'm at a loss and embarrassed to call after so long. I have no clue about what to say. I would love some tips on this matter. I've been scrolling my calendar for a few months now and telling myself that I'll muster up the confidence to call the next day. It hasn't happened. Ideas anyone???? Thanks for your tips and replies.