Business line: Local Area Code or 800 Number? | TruckMount Forums #1 Carpet Cleaning Forums

Business line: Local Area Code or 800 Number?

SilverCloudSD

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Jan 10, 2014
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Heath Silvercloud
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I'm starting my own company in San Diego. There are 3 different area codes used through out the counties.
I'm in north county now but my goal is to become more central in the city and eventually, add trucks.
I realize that my goals may seem a bit lofty for being a start up but I'm in this to win it. I'm not satisfied with being a local residential specialist, I'm gunning for mostly commercial work.

I don't want to hamstring my services by advertising with say an 858 area code. Do you think it will turn off someone that lives very close by in a 760 area code? The 619 may be a bit far for now but I'll consider those opportunities if and when they arise.

In my view, having an 800 or 888 number gives off more of a professional impression. I also feel this will give me the chance to move ar0und the city without locking myself into one area.
 

Todd the Cleaner

Todd Cottino
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I live in one city but do work in another that is in a different area code as well. I tried the 800 number for a while but found people were hesitant to call it. I ended up adding a second cell phone number for $10 a month and having the number based in the other area code. I then forwarded the calls from phone 2 to phone one so both numbers ring to just one phone. I have found doing it this way gives people the comfort of dialing a local number in either city.

You can easily add 2 extra lines to your cell plan and have a number for each area code.
 
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SilverCloudSD

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Jan 10, 2014
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San Diego
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Heath Silvercloud
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Thanks for the quick reply. I guess my main dilemma is what would be more advantageous on my van wrap? Do you think a local (like I said, there are 3) followed by a broader 800 number or just do one or the other?

I live in one city but do work in another that is in a different area code as well. I tried the 800 number for a while but found people were hesitant to call it. I ended up adding a second cell phone number for $10 a month and having the number based in the other area code. I then forwarded the calls from phone 2 to phone one so both numbers ring to just one phone. I have found doing it this way gives people the comfort of dialing a local number in either city.

You can easily add 2 extra lines to your cell plan and have a number for each area code.
 

tom patnode

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Welcome. San Diego is starting to show up here more and more.
You have a lot of competition in SD. I think the north part is a better market.
I agree we have to many area codes. Are you in the 760 or 858? A few here get 2 area code numbers and market both
 
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Todd the Cleaner

Todd Cottino
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Thanks for the quick reply. I guess my main dilemma is what would be more advantageous on my van wrap? Do you think a local (like I said, there are 3) followed by a broader 800 number or just do one or the other?
I have both of my numbers on my van, 3 numbers may look a little cluttered depending on how you lay it out I guess.

You may not have the same problem I had since your 3 area codes are in the same city. The cities I work in are 60 miles apart from each other. When I tried the 800 number I found people thought they were calling some corporate number so they didn't call it and continued to call my local number even though it was a long distance call. This may not be a problem for you and the 800 number may be just fine.
 

SilverCloudSD

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Heath Silvercloud
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Hey there. Thanks for the home warming regards :)
I'm in the 858 but 760 is just an exit away. It's pretty obvious why S.D. is so competitive, there are companies all over the country shut down due to this polar vortex.
I helped run and eventually took over a family run CC business in Temecula before getting squeezed out (divorced their daughter). Building something no one can take from me is my new career goal.

What area do you cover, if I may ask, Tom?
 

Steve Toburen

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In my view, having an 800 or 888 number gives off more of a professional impression. I also feel this will give me the chance to move ar0und the city without locking myself into one area.
Good to have you here with us, Heath. And congratulations on going after the contract commercial sector.

Most people will want a local number to call instead of an #800. You may want to reserve phone numbers for other parts of the city but not advertise them for now.

Since almost everyone has free long distance calling on their cell phones anymore I'm not sure a different (but local) area code is that big of a deal. (But I don't know the SD market either.)

Steve

PS Do you have the "encapsulation" option for your commercial accounts? "Encapping" will give you a great deal of flexibility as you build your commercial routes.
 

rob allen

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Why not offer all your numbers? Have an 800 number esp for your website. More than likely if your gunning for commercial work it won't come from a vehicle. You and your website will have to be that vehicle. Establishing a sales route is key. Go knock on doors and set up your website as the fall page. Numbers are secondary to you and website. Have brochures and business cards made accordingly. Then go "paint the town" with your cards,brochures and your number one asset,you.

Welcome to Truckmountfourms Heath.
 

SilverCloudSD

New Member
Jan 10, 2014
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San Diego
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Heath Silvercloud
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United States
Thanks for all the advice, gentlemen. I really appreciate it.
After a long night of deliberation, I've opted to go with the two area codes that surround me and forgo the 800 and 619 for the time being.
I do like the idea of the 800 number being on the website only. I'm meeting with my web designer in an hour and I'll discuss it with him.
I have to agree that the 800 convenience is outmoded. Getting matching last fours is however, great advice.
 

willistrong

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Jan 4, 2020
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David Williams
I'm starting my own company in San Diego. There are 3 different area codes used through out the counties.
I'm in north county now but my goal is to become more central in the city and eventually, add trucks.
I realize that my goals may seem a bit lofty for being a start up but I'm in this to win it. I'm not satisfied with being a local residential specialist, I'm gunning for mostly commercial work.

I don't want to hamstring my services by advertising with say an 858 area code. Do you think it will turn off someone that lives very close by in a 760 area code? The 619 may be a bit far for now but I'll consider those opportunities if and when they arise.

In my view, having an 800 or 888 number gives off more of a professional impression. I also feel this will give me the chance to move ar0und the city without locking myself into one area.
I agree, code 888 looks more serious and gives the impression of a serious company. My close friend opened his phone repair shop and you will never guess which code he chose)) When I found out his number I was in shock. He received code 666. Lol! 666! This is really funny, because soon many were simply afraid to call him, because they thought they were calling to the underworld.
 

Robinsonio

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Nov 27, 2019
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Arnold Cloony
I agree, code 888 looks more serious and gives the impression of a serious company. My close friend opened his phone repair shop and you will never guess which code he chose)) When I found out his number I was in shock. He received code 666. Lol! 666! This is really funny, because soon many were simply afraid to call him, because they thought they were calling to the underworld.
I agree, code 888 looks more serious and gives the impression of a serious company. My close friend opened his phone repair shop and you will never guess which code he chose)) When I found out his number I was in shock. He received code 666. Lol! 666! This is really funny, because soon many were simply afraid to call him, because they thought they were calling to the underworld. There are many facts about this number at https://www.sunsigns.org/angel-number-666-meaning/, even without this article many people know that this is the number of the devil and it symbolizes failure. So never take this code))
 

Kevin Dumas

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Aug 31, 2008
3,251
818
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Binghamton, NY
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Kevin Dumas
I agree, code 888 looks more serious and gives the impression of a serious company. My close friend opened his phone repair shop and you will never guess which code he chose)) When I found out his number I was in shock. He received code 666. Lol! 666! This is really funny, because soon many were simply afraid to call him, because they thought they were calling to the underworld. There are many facts about this number at https://www.sunsigns.org/angel-number-666-meaning/, even without this article many people know that this is the number of the devil and it symbolizes failure. So never take this code))
Somebody needs to toss this habitual SPammer
 

PistolPete

Well-Known Member
Sep 28, 2014
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Peter Dymond
We just use a local phone number. Customers know when they see your number if it looks like a local prefix and build trust that you are a real local company.
Exactly, I get asked all the time if I'm a franchise and when I tell them no, the customer is happy.
I use a local number.