Boss Optima Wisdom (The Best Carpet Cleaning Possible)

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Mike. O

New Member
Oct 13, 2016
12
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Real Name
Mike Ochoa
#1
Early in my career (we are talking early 1990's) I was introduced to a chemist at a prominent carpet
cleaning supply operation. You might have heard of them, Prochem.

Prochem is one of the largest suppliers in our industry. The chemist I met (I will call him Joe) was
one of the most knowledgeable people I had ever met, about the science of carpet cleaning.

If there ever was a guru for this industry, he was it...
In the mid 1990's I was very fortunate to have met Joe because Prochems headquarters
was in Chandler AZ , just a few miles away from Boss Optima.

I have to say, after a few years, he probably was irritated by me, because I would constantly
call Prochem and ask for him by name, whenever I had a cleaning question or issue.

I knew this was not in his "job description", to be taking calls from carpet cleaners but he was always
a good sport and what I learned from him was absolute gold...
I am very gratefull to Joe for all the calls he took from me!

One day I called Joe specifically to discuss techniques for dealing with heavily soiled traffic areas. The worst areas we deal with.

Joe kind of chuckled and said he was going to tell me a big secret about carpet cleaning.....Something I probably didn't know...

What Joe told me that day changed my entire perception of how to clean a carpet.
Joe told me that one of the biggest mistakes carpet cleaners make is they think they are supposed to use their wand to clean the carpet.
They think that the great flushing action and the intense heat of their wand strokes is what cleans a carpet......



Joe Said nothing could be further from the truth. He said most carpet cleaners go their whole career not realizing how to get the best results on a carpet.

And then Joe asked me a funny question......

He said Mike "have you ever washed dishes"?

Sure I said....

Joe said getting the absolute best cleaning results

is "exactly" like washing dishes...


Here is what Joe told me......



In many ways a dirty carpet fiber is exactly like a dried up dirty dish that has been sitting for days.......

Its build up, is hard and crusty, and almost glued to the dish...

You can scrub it clean with some detergent and a brillo pad, but its going to take a lot of elbow grease.

And a lot of time......

Then Joe said something funny...

Imagine if you had a tiny miniature carpet cleaning wand. A wand that was the size of a spoon and would fit in your hand... And lets pretend this miniature wand was hooked up to your truckmount.

And that minature wand is what you tried to clean this dried crusty dish with....
How hard would that be?

Probably pretty tough I said.....

Then Joe said.....
Now imagine you take that same dish .....
All dried and crusty.....
And you soaked it in water......overnight.....
Not even with any detergent....just water...


The next morning you would be able to rinse the plate clean........ effortlessly.......in seconds....

No work....No scrubbing....just a simple fast rinse....
According to Joe , this "submerged dwelling" effect was the key to the absolute best carpet cleaning results.

Joe said if all carpet fibers could be submerged in moisture (with some actual cleaning agents) the same effect could be achieved as an "all night soaking " on a crusty dry plate dish.....

Joe said the key was to understand that the wand is supposed to be just the "sink rinse" at the end.

The wand has nothing to do with the....... "all night soaking effect" ....... Which is what really gets the best results.

The wand is simply the "sink rinsing step" at the end of the process .
Joe said the real key was to get the "all night soaking effect" with your pre-spraying routine......

But this is not achieved with just doing a "good spraying".

It takes more then that..... When you pre-spray a carpet, you can not leave any "dry spots" on the fibers.
Joe said that what most carpet cleaners don't understand is that the "prespaying step" is intended to achieve the....

"All night soaking effect"

But most carpet cleaners don't understand how to take advantage of this..... (or create this effect correctly)
And then Joe said something really weird ........

He said imagine an empty room in a house.

And then imagine that empty room is filled wall to wall with soda cans standing up.......

Joe said .....If I asked you to use your presprayer and spray this room......with the goal being, to get every inch of every can wet....How would you prespray?

And how long would it take you?

Probably a good while I said.....

Joe said: That is exactley how you should prespray every carpet....


And Joe said, imagine that each of those cans is like a carpet fiber in a carpet.
If you were going to "pre-spray" that room of soda cans........

(Of course a soda can is cylinder shaped kind of like a carpet fiber)

The true goal would be to get every inch of every soda can wet with the prespray...

Every Inch! Of every can.....

Joe said, if any inch of any soda can does not get "wet or submerged" with pre-spray..........

That inch will be a "dry spot" and it will still behave like the dry crusty dish...
Its not going to look good after the "sink rinse"...

Joe said the only way you truly get the "all night soaking effect" is to get every millimeter of every soda can (carpet fiber) wet and submerged !


Joe said, If a smart carpet cleaner takes the time to really be extra thorough with his pre-spray.....making sure every inch .......of every "soda can" gets submerged in prespray...

Every Inch.....

Every inch of every fiber.......completely submerged !!!

With no microscopic dry spots.

Just like the dish submerged in the sink......

The same effect would be achieved as an all night soak on that dirty dish.
Joe said the idea of prespraying is to get this effect on every individual carpet fiber.

If carpet cleaners would prespray with that kind of thoroughness and attention to detail... Spraying a room like it was filled with soda cans, and they were trying to get every inch of every can wet....

What carpet cleaners would realize is that their wand work would react just like the sink rinse on the dish......

Easy.....

Effortless....

Fast.....

And we would actually use far less moisture because far less wand strokes would be necessary....

So carpets would actually dry faster!!!

Now most carpet cleaners will think , thats getting the carpet to wet...
But ,Joe said never to worry about over wetting the carpet with the presprayer..over wetting is almost always caused by the wand.

And why does the wand cause this? because you keep going over it more and more ...Because you left dry spots that are not coming clean!

So not prespraying enough actually causes over wetting more often then over prespraying.


And more importantly , when you spend more time pre spraying (and raking it in , to avoid dry spots) the carpet will look far more cleaner!!!

Because every inch was submerged in pre spray!!!...


Joe said the goal of every carpet cleaner should be, to be a master "pre-sprayer" ....And remember the soda can analogy!

And to use their wand as little as possible....


Joe said most carpet still "look dirty" after a cleaning simply because the soda can (carpet fiber) had "micro dry spots" that didn't get submerged.

And because carpet fibers are sometimes like soda cans "laying down" ,

Techs don't realize how important it is to rake the carpet to get the prespray or agitate after the prespray. "under the soda cans that are lying down"....

If you don't rake it in...."its not all submerged"...There will be dry spots....

And dry spots behave like the dry crusty dish.....your wand is not going to work very well on it !!!

We teach our technicians to be master presprayers. And to agitate the pre-spray in north and south and east and west.
To avoid micro dry spots.

Joe said pre-spraying, and leaving "dry spots" on a carpet fiber are just like a crusty dry dirty dish....... The wand is going to struggle cleaning it. And the carpet will only be partially clean....
Joe said the best carpet cleaners actually spend most of their time, not on the wand.... but on their prespraying....

A good ratio would be 60% of your time pre-spraying and agitating 40% on the wand...

Techs achieve great cleaning results by prespraying the traffic areas of the entire home their cleaning first.....

We tell our technicians to spray every room before they even hook up the wand, so that the maximum dwell time is achieved. And to spray heavily enough that the pre spray does not "dry out" before they get there with the wand.

We also tell them to Be extra thorough to rake their prespray into the fibers and saturate and submerge each fiber thoroughly.....

"Wetting all of the soda cans"...

And by spraying everything first (All the rooms to be cleaned)
The maximum "dwell" time is achieved....
The dish is soaking in the sink for as long as possible...

Now if a dry crusty dish can soak in just "water" overnight.....and then just "wipe clean" with a sink rinse...
Think of how well a carpet fiber will rinse clean after soaking in a great emulsifier.

Boss Optima.
 

OxiFreshGuy

Active Member
Nov 12, 2016
155
116
43
Real Name
Matthew Frein
Business Location
United States
#2
Except in carpet cleaning you have a window of cleaning time, so if you let the pre-spray dry out you lose the emulsification effect and your micelles will separate back out, with increased osmolarity due to the added water and now you're going to achieve a sub-par cleaning at best.

Timing is everything.
 
Sep 5, 2015
5
2
3
32
Real Name
Alex Arrowood
#3
We have done many jobs for Boss Optima and I’m very disappointed in their “overflow” procedures. We are still trying to get paid for jobs over 6 months ago! Not to mention at least 20 jobs we did last year dating back to February that we didn’t get paid for until after January of this year. If we didn’t call and ask about payment I can almost guarantee checks would never have been sent. Our owner has called on numerous occasions about remitting payment for work we have done for them. We have been reluctant to post online, but at this point we think everyone should know that if you do a job for them you will have to wait months and months for payment if they send it at all. The reps that answer the phone are friendly and try to be helpful... but that doesn’t pay the bills. We shouldn’t have to call and remind them to send payment after the customer has paid them either before or immediately after the service. We have done good work for them and accommodated many requests for service and it is ridiculous to not get paid when they charge almost twice our price. At that cost point we ensure complete satisfaction and go over and beyond for their customers. This is how we get repaid. We are very disappointed.
 

OxiFreshGuy

Active Member
Nov 12, 2016
155
116
43
Real Name
Matthew Frein
Business Location
United States
#4
We had the same experience, Mike Ochoa did take care of us when we called.
 
Sep 5, 2015
5
2
3
32
Real Name
Alex Arrowood
#5
We had the same experience, Mike Ochoa did take care of us when we called.
We have called several times. We get the same story. We shouldn’t have to call to tell them to send payment. What if we didn’t call? We would never receive payment. That’s no way to do business.
 

OxiFreshGuy

Active Member
Nov 12, 2016
155
116
43
Real Name
Matthew Frein
Business Location
United States
#6
I agree. At the end of the day we decided not to do sub-contracting work with any company. Doesn't make sense in the long run.
 

rob allen

Administrator
Staff member
Administrator
Sep 5, 2007
33,302
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113
Va.
www.drynclean.com
Real Name
Robert Allen,Jr.
Business Location
United States
#7
Sounds to me that Joe was also a great prespray salesman.
 

rob allen

Administrator
Staff member
Administrator
Sep 5, 2007
33,302
15,780
113
Va.
www.drynclean.com
Real Name
Robert Allen,Jr.
Business Location
United States
#8
Also Joe said this during the nylon era. Polyesters are different animals and non adsorbent. What’s best in that situation?