Anyone ever use a Hoover Ground Command?

dptemp

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Daniel
Hi there,
I have a brand new Hoover CH83025 Ground Command 12 Gallon Carpet Spot Extractor with In-Line Heater. The appliance is in perfect working order, however after several attempts, it does not remove the carpet spots at all. Wondering what I'm doing wrong. Anybody have any experience with these vacs? Many thanks,

Danny
 

OldCarpetVet

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Richard Santoro
When you say "Does Not Remove Carpet Spots At All" what exactly do you mean? Do you mean the pump isn't pumping out solution, or a spot is not coming out after multiple attempts?
 
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dptemp

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Daniel
Thanks for your response. The pump works fine, but after multiple attempts, spots do not come out of the carpet.
 

OldCarpetVet

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Thanks for your response. The pump works fine, but after multiple attempts, spots do not come out of the carpet.
Well then its probably one of two things.
1- Its a permanent stain and it/they will never come out no matter how many times you go over it.
2- You're using the wrong chemestry.
 
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dptemp

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Daniel
That makes sense. I'm believe I'm using the cleaning solution Hoover prescribes for this unit, but is there anything else I should try? Thanks very much!
 

dptemp

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Here's what I'm using:

Sierra Carpet Shampoo Extraction Cleaner , made by Noble Chemical

Diluted 8:1 ratio

Sprayed on separately using a canister and left for 1 hour (maybe I’m leaving it on too long?)

Vacuumed using a heated clean water rinse