How does an answering service work? Is it a seperate number that they call or do they pickup after several rings? It would be tough to be able to answer every question that a customer has about, carpet, tile uph etc.. how are these situations handled?If you put it into perspective the cost of 1-3 jobs a month will pay for an entire month of receptionist services. This means no waiting for the neighborhood mom's to put kids down for a nap to take calls, no pressure to answer while you are on a job and you could even take a little time off for yourself and know that business continues even when you are off duty. Now isn't that worth the few hundred spend?
When my husband opened his counter top and tub resurfacing business the first thing he did was hire Betties to answer his phones. It costs him between 3-5% ($300 - $500) of his gross monthly revenue and he has receptionists working for him 6 days a week scheduling consultations and jobs. We also outsource our payroll. I'm a huge believer in focusing on what brings in revenue and hiring out to do the rest!
did you just use a stock photo without paying for it? :OAre you hungry? I called and texted 15 landscape companies form Craigslist today. Only one answered and said hello but sounded like hell. if you don't answer your phone or return messages quickly don't expect to grow or be successful. Let me give you an example of being hungry when I was young.
It was after hours and a client called in. I usually don't answer at 7 in the evening but I was hungry then because I needed work. I noticed from caller ID that it was from a good area. I answered and the lady said I live in the Great Neck area nd need some cleaning done,do you work in crews? I said no and before I could say another word she hung up. I was not put off and did not get angry. Instead I did this;
"I called back the number and said ma'am I would just like to let you know something,you may find a crew but you will not find a better cleaning service. I will show up on time,clean cut,uniformed and in a nice lettered van with professional equipment. I will do you a great job and back it up with a 100% guarantee."
Well she was quiet for a minute and she said I like your tenacity. When can you come over? It lead to a 600.00 job,she repeats and refers. And I because I answered my phone and then would not give up. Winners never give up. Sure i may lose some but I won't lose many. And when the guys who don't answer their phones or sound like hell when they do I will take the ball and run for touchdown baby!
So for gods sake,answer your phones and answer them professionally!
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Hi Omar - sorry for the delay. When you hire an answering service you forward your existing phone to a phone number provided to you by the service. You can set up the phone so it only rings to the service if you don't answer your line or you can have all calls go to the service.How does an answering service work? Is it a seperate number that they call or do they pickup after several rings? It would be tough to be able to answer every question that a customer has about, carpet, tile uph etc.. how are these situations handled?
Good thread. The challenges:Absolutely Correct Rob...Single Quickest way to lose work... Do you have any suggestions on how solo operators without a phone service can lessen the losses?
If you have to still answer your phone in a client's home (I get it) then this is a great idea.When I arrive at a customer's home, I ask their permission to answer my phone if needed, being a solo operator. Every client has graciously agreed, and most say they certainly understand.
Very good idea.Maybe you could have a message on your voicemail that says: Congratulations, I missed your call. This means you will receive 25% off your first cleaning if you are a new customer. Send me a text message now that says "Voicemail" and I will honor this discount when I call you back to schedule your cleaning.