Hi friends! I have this problem with Hiscox insurance for my business. So I called them and they gave me reasonable price for insurance. One month later I had to cancel. I called and cancelled it. Because I paid large 1st payment I was waiting for refund of premium. After 2 month I called them asking about my refund. They told me that for my type of business there is no refund! Also they emailed me just now some kind of paper where it say that there is 25% non refundable down payment! There is no such thing in the documents I signed. I was never told about non refundable down payment. And on their website under cancellation is says that "you can cancel policy any time and any premium we owe you will be refunded". I never had such problem with any insurance company before. I feel like they are ripping me off. Here I have attached a picture of their cancellation policy from their website and also some type of paper they sent me just now. Again there was no such statement in my policy that i received from them in mail. Any suggestions? Is Hiscox just a bad insurance company? Thanks!
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