5 Ways to Never "Leave money on the table"

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Responder

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Sep 16, 2012
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Chaim Kessler
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#41
"Protect your investment" is a powerful statement to the customer as most purchases must make financial sense.

Also we walk a very fine line of being high pressure used car salesmen without being high pressure used car salesmen. The best tactic to upsells is Giving them the option, Explain why the option makes sense and is needed to give it validity then they will make an informed decision. If that doesn't work break their knee caps with the carpet rake :)
"Protect your investment" sounds way too "high pressure used car salesman" to me. I don't like the way it sounds.
 
May 14, 2010
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Chris Sawyer
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#43
I have yet to find a company that will private label a neutral cleaner. My customers rarely know what I mean when I tell them to clean their floor with a neutral cleaner.

Sent from my SCH-I535 using TMF Forums mobile app
 
Oct 20, 2010
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Jose Salazar
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#44
@Bexiesbruv How do you seal tile and grout and with what? Normally I don't seal tile (ceramic or porcelain) but do seal stone.
 

Mike Krall

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Apr 24, 2013
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Mike Krall
#45
Why is that a bad idea (assuming you mean the sealer?) i have no interest in doing it. I do plenty of tile AND grout but will not do grout only. I turned one away yesterday.
It leaves the door open for another contractor to come in who does do grout. If they also happen to do tile, carpet, etc you probably just lost that customer.
 

Bexiesbruv

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Oct 24, 2013
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Stephen Beckwith
#46
@Bexiesbruv How do you seal tile and grout and with what? Normally I don't seal tile (ceramic or porcelain) but do seal stone.
When I do it, I usually use 2 coats of a product from (I think) Johnsons called Taj Mahal then top off to desired finish "look" with hard as nails from Betco. I use a silkie waxing mop.
 

Bexiesbruv

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Oct 24, 2013
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Stephen Beckwith
#47
It leaves the door open for another contractor to come in who does do grout. If they also happen to do tile, carpet, etc you probably just lost that customer.
Agreed. If I was not an O/O O might look differently on it.
 

RXS

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Nov 16, 2011
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Rickey Reel
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#48
Good stuff Rob! We need to always show our customers how we can solve their problems but don't always take the time to do it.

Rickey Reel
Reel Xtreme Steam, LLC
www.reelxs.com
 

Kipp

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Apr 13, 2011
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#49
Jun 6, 2015
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Chris Claridge
#50
What does everyone charge for adding on protector as a add on service
 

kevans

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Sep 20, 2011
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Kaligh Evans
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#51
Great info Rob!!