$491.59 mistake

Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up
Dec 5, 2013
14
5
3
Real Name
Carpet Care
#1
My crew cleaned a 60% wool 40% Viscose area rug. Unfortunately there was no tag on the rug, but was able to find the exact rug from where she purchased it. My technician has been with me for 15 years and I fully trust him. He is running a new van with plenty of vacuum. Tried a brown out remover with no success. The viscose fibers actually got sticky and stayed wet for a couple days in the lighter pattern. Re-cleaned with a tannin spray which helped but there are still areas on the rug that stand out. This area rug is thick..We have cleaned thousands of rugs this year and with this viscose material becoming a niche product. I am having my crews check for viscose and or stark rugs which we have also found to present problems. The customer had other rugs that were also viscose that we had no problems with. I emphasize lowering the psi and extra dry strokes on area rugs. I do have a local area rug specialist with a area rug cleaning plant. He wants $173 to clean the rug with no guarantees of success. Im sure someone has ran into a similar problem. I not sure I want to sink another $173 into this rug when I can get away with breaking even on the job since the customer spent over $500 with us.
Anyn advise would be appreciated.

E08AF82C-74A0-47F7-85FD-39CF68FB0885.jpeg
43C1D508-10D5-4DAA-8223-C3336C3F3ABD.jpeg
85FBFEE7-4F30-4369-A722-431C47382CA7.jpeg
379DC993-99C1-42FF-AF83-C97854FA1A5F.jpeg
 

Mama Fen

Well-Known Member
Jul 18, 2012
2,443
2,151
113
Real Name
no name
Business Location
United States
#2
We've had many issues with the new trend in viscose rugs - customers love them because of their price and the nice soft shaggy feel, but my cleaners hate them with a passion. I've heard viscose referred to as "the sausage of the carpet world" and that's about as apt a description as I can think of, lol.

The best successes I've seen in recovering after these persistent browning issues is to bonnet-clean with a very mild peroxide booster and a VERY soft thick loopy bonnet (preferably cotton or cotton blend, not synthetic). This allows for thorough drying and even distribution of the peroxide without damaging the rug. Keep the bonnet in constant motion and you will likely find that it helps the problem significantly.
 

Scott W

Preferred Vendor
Premium VIP
Feb 14, 2006
15,566
5,843
113
66
West Jordan, UT
www.interlinksupply.com
#4
These can be fixed, but usually requires a lot of time and patience. Even if it is improved by 90%, many customers still will not accept it.

I can put you in touch with a rug importer who will sell to cleaners at wholesale prices. This is often 50% or less of retail.
 

Pinosan

Premium VIP
Nov 22, 2011
10,649
3,925
113
California
allpointscarpetcare.com
Real Name
Martin Sanchez
Business Location
United States
#5
My crew cleaned a 60% wool 40% Viscose area rug. Unfortunately there was no tag on the rug, but was able to find the exact rug from where she purchased it. My technician has been with me for 15 years and I fully trust him. He is running a new van with plenty of vacuum. Tried a brown out remover with no success. The viscose fibers actually got sticky and stayed wet for a couple days in the lighter pattern. Re-cleaned with a tannin spray which helped but there are still areas on the rug that stand out. This area rug is thick..We have cleaned thousands of rugs this year and with this viscose material becoming a niche product. I am having my crews check for viscose and or stark rugs which we have also found to present problems. The customer had other rugs that were also viscose that we had no problems with. I emphasize lowering the psi and extra dry strokes on area rugs. I do have a local area rug specialist with a area rug cleaning plant. He wants $173 to clean the rug with no guarantees of success. Im sure someone has ran into a similar problem. I not sure I want to sink another $173 into this rug when I can get away with breaking even on the job since the customer spent over $500 with us.
Anyn advise would be appreciated.

View attachment 74509 View attachment 74510 View attachment 74511 View attachment 74512
That is an easy fix. maybe @rob allen can chime in and help you since he has a vast experience on rugs :unsure::unsure: Time consuming if you will but it can be fixed if you have the patience to do it. A proper training to that technician would be awesome and cheaper in the long run. If in 25 years this person has not learned how to deal with this.... I would question your training program and the money you invest in getting your technicians properly educated. and updated.


We can restore that rug with 100% success and will actually make it look shinier and fluffier but it will cost you dearly; when we consider our rate is 120Hr and we will need at last 8 hrs plus cleaning charges. let us know if we can save the day. you pay for shipping, handling and insurance.

cheers
 
Last edited:

Scott W

Preferred Vendor
Premium VIP
Feb 14, 2006
15,566
5,843
113
66
West Jordan, UT
www.interlinksupply.com
#6
That is an easy fix. maybe @rob allen can chime in and help you since he has a vast experience on rugs :unsure::unsure: Time consuming if you will but it can be fixed if you have the patience to do it. A proper training to that technician would be awesome and cheaper in the long run. If in 25 years this person has not learned how to deal with this.... I would question your training program and the money you invest in getting your technicians properly educated. and updated.


We can restore that rug with 100% success and will actually make it look shinier and fluffier but it will cost you dearly; when we consider our rate is 120Hr and we will need at last 8 hrs plus cleaning charges. let us know if we can save the day. you pay for shipping, handling and insurance.

cheers

Short version - Send Pinosan $1000 to cover 8 hours time. he will send you a new rug and pocket $500.
 
Dec 5, 2013
14
5
3
Real Name
Carpet Care
#7
From the sounds of it I am probably going to replace the rug for her. I do have the rug here at my shop so I have plenty of things to try. The areas the Viscose did not turn colors is extremely soft but the areas where the damage occurred the fibers are stiff and shed fibers easily. Never a dull day in the carpet game. Learn something new everyday. After 28 years of cleaning all kinds of items in customers homes we have quite the collection of sofas and chairs this will be the first area rug we have purchased.
 

Pinosan

Premium VIP
Nov 22, 2011
10,649
3,925
113
California
allpointscarpetcare.com
Real Name
Martin Sanchez
Business Location
United States
#8
Short version - Send Pinosan $1000 to cover 8 hours time. he will send you a new rug and pocket $500.
You know is one of my "kind" jokes but there is a point to be made yes, it will take a long time and pampering to improve that thing. I walk on those things now. I need to learn how to sell the care on those I guess. I tell the clients that I want $5 a foot and the throw me out of their home. :(
One had been peed on, pooped on and when the lady called she said she did not want to spend more than $100. :eek::eek:
 

Pinosan

Premium VIP
Nov 22, 2011
10,649
3,925
113
California
allpointscarpetcare.com
Real Name
Martin Sanchez
Business Location
United States
#9
From the sounds of it I am probably going to replace the rug for her. I do have the rug here at my shop so I have plenty of things to try. The areas the Viscose did not turn colors is extremely soft but the areas where the damage occurred the fibers are stiff and shed fibers easily. Never a dull day in the carpet game. Learn something new everyday. After 28 years of cleaning all kinds of items in customers homes we have quite the collection of sofas and chairs this will be the first area rug we have purchased.
If what you see and feel is stiffness in the rug try sodium metabisulfite in one of the spots. I believe it can be found at interlink in one of their products else Amazon has it; order one pound. spray it on and make a rinse with the same product to rinse it with. Spray on, work it in, let dwell and rinse thoroughly, speed dry completely. If that solves your problem. re-wash the entire piece with the same solution and speed dry it. extract the heck out of it with the claw if possible or something better. dry it flat and run air from under it.

Do not float it; it will end up ripped apart if you did.
 

ratfool

Active Member
Apr 22, 2016
489
193
43
Real Name
Marlene Slichter
#10
If what you see and feel is stiffness in the rug try sodium metabisulfite in one of the spots. I believe it can be found at interlink in one of their products else Amazon has it; order one pound. spray it on and make a rinse with the same product to rinse it with. Spray on, work it in, let dwell and rinse thoroughly, speed dry completely. If that solves your problem. re-wash the entire piece with the same solution and speed dry it. extract the heck out of it with the claw if possible or something better. dry it flat and run air from under it.

Do not float it; it will end up ripped apart if you did.
I thought sodium metabisulfite was a reducing agent? Besides it ‘bleaching “ how does it help with softness?

Marlene

http://www.cleanfax.com/carpet-care/bleaching-agents-and-stain-removal/
 

Pinosan

Premium VIP
Nov 22, 2011
10,649
3,925
113
California
allpointscarpetcare.com
Real Name
Martin Sanchez
Business Location
United States
#11