Search results

  1. Capt Clean

    Thoughts on using a vanity phone number

    Do you think having a vanity phone number will increase marketing response?
  2. Capt Clean

    Customer goes MIA in middle of flood job..

    Just got my equipment back, Yep he was off the wall crazy, couldn't wait to get my but out of there
  3. Capt Clean

    Customer goes MIA in middle of flood job..

    possession of Cocaine, then when he bonded out they baker acted him
  4. Capt Clean

    Customer goes MIA in middle of flood job..

    just got in contact with custy today going to pick up equipment in a few hours, hope adjuster still willing to pay for the extra days on the equipment.
  5. Capt Clean

    Customer goes MIA in middle of flood job..

    We are working a flood job 3 rooms wet from toilet supply line, normal job pull carpet padding spray mildicide leave dehu's and fans. So on the fourth day I try to call the custy to check if dry and pick up equipment no answer all day. I tried to call the next day same thing no answer all day...
  6. Capt Clean

    Please Pray For Rob Allen

    My thoughts and prayers are going out for a speedy recovery.
  7. Capt Clean

    IICRC Choose our firm for national spot on Designing Spaces

    We tried to use a real customer for the location but most customers were hesitant to have a 4 man camera crew at there house for 6 hours so they are coming up with a location for the shoot, they are using a professional film crew. I agree with you guys about the lack of customer knowledge...
  8. Capt Clean

    IICRC Choose our firm for national spot on Designing Spaces

    We Just got the confirmation today that the IICRC choose our company to be on Designing Spaces. We will be doing the video shoot Fri and the segment will air on Lifetime Jan. 4 They will be showing the importance between choosing a certified firm as opposed to just any carpet cleaning company or...
  9. Capt Clean

    What are some unique little things you do that you're sure your competition doesn't do?

    Here is one from a custy a while back This is my first time using Word of Mouth Cleaning. Positives: Kept appointments, called ahead, good available appointment times, provided me a thorough review of my carpets using a black light to find the pet stains, helped to move furniture, courteous...
  10. Capt Clean

    I could not up sell my way out of a wet paper bag!

    That's the tricky part and sometimes no matter how hard you try or even how good you do at it, it won't make a bit of difference to the custy. But some do appreciate it (Quality & Value) we still have customers that use us since our first year in business over 14 yrs ago and there family...
  11. Capt Clean

    I could not up sell my way out of a wet paper bag!

    I actually worked for Horizon about 20 years ago, it was my first job in the carpet cleaning industry. Being totally green to the industry, In the beginning I had no problems with their business practices, they advertised(and got alot of jobs) my job was to clean and try to upsell extra...
  12. Capt Clean

    Word of Mouth Carpet Restoration

    W.O.M. Tile and Grout Cleaning Fort focuses on quality workmanship and customer satisfaction, we are a leader in the professional Tile and Grout, Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning industries. We are licensed and insured in Fort Lauderdale, West Palm Beach and Miami...
  13. Capt Clean

    Floor mat in van

    Rhino Liner is the way to go, we have it rhino lined up to the ceiling very easy to clean out, just spray with hose and go :)
  14. Capt Clean

    1877 CARPET CARE

    The way they work is your paying a premium to them for the toll free number 1-888-carpet-care of $249 per month. Then there is a per minute charge for the calls just like with any other toll free number. You can get a normal 1-800 number from the phone company for like $5 per month but there is...
  15. Capt Clean

    1877 CARPET CARE

    Let me start by saying I'm a little biased, I own 1-877-tile care and I was thinking of doing something similar to them with the number, I think a vanity number helps potential customers remember your phone number. On certain forms of advertising it might not matter as much ie biz cards, flyers...
  16. Capt Clean

    Rate and/or give advice on this Door Knocker, Thanks

    Whatever works for you, there is a guy on every corner with those damn signs by me, I'm just about to print a bumper type sticker with my phone number on it and stick it on his signs :) Gorilla Marketing x2
  17. Capt Clean

    Another new member

    Full circle sounds pretty interesting for o/o we pay a girl to answer the phones. She is great and makes reminder calls to our repeat customers in her free time. She consistently books more repeat calls per week then we pay her so it works pretty good. I'm interested in full circle for weekend...
  18. Capt Clean

    A sales technique I have been using to close on phone calls and book jobs.

    I like it, and use it. What I hate most is the customer that calls you in the afternoon that needs it done that day because their having a party or something tomorrow.
  19. Capt Clean

    Another new member

    What is full circle?
  20. Capt Clean

    Rate and/or give advice on this Door Knocker, Thanks

    Try this company http://www.doorhangersetc.com/ (do the 14" ones) I have used them in the past and they do the design for you. I designed our first door hanger trying to save some money then I let these guys do them and we got over a 400% increase in responses, and a 35% increase in job totals...
  21. Capt Clean

    Another new member

    Thanks Rob, I think Service Monster is very good also and just about to pull the trigger but I'm just trying to figure out what to do if the internet goes down, not a huge problem but might be a 10% chance of happening. Last month a car crashed into to service box or something and internet was...
  22. Capt Clean

    Another new member

    YEP!! In my Dreams LOL
  23. Capt Clean

    Another new member

    Thanks Bryn, I really like the color wheel to book jobs close to one another, that may be the deal closer for us. We have a Chevy 2500 Express Hydramaster CDS w/the Salsa heat package, and LOVE IT! The space it saves in the van is great and very reliable. Not much to break over 1200 hrs and...
  24. Capt Clean

    Another new member

    Just wanted to say hi, and introduce myself. I've been lurking around here for awhile and wanted to say thanks for all the great info you guys post here! Not sure if I should post this here or start a new thread, but we were looking into signing up with Service Monster and wondering if there...