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  1. Will Reed

    Customer runs over equipment in driveway - Whose responsible? (Pics)

    Look at this from the reverse POV. If a customer had their stuff in their driveway in such a way that you the service provider would see it before pulling in to park but you ran over it and damaged it anyway who would be at fault then? Customers fault for putting it on a driveway or your fault...
  2. Will Reed

    EC17 - Adjustable Speed Rotary - Reviews??

    How do you guys feel the EC-17 works for a machine to be used for both commercial and residential? I'm not talking big commercial with 10,000+ sq feet but a few jobs here and there. I'd also like to offer VLM for residences that request it.
  3. Will Reed

    Zipper Wand

    Here is a question for Zipper users. About 90-95% of my business is residential. About 25-35% of it seems to be empty move outs. Does a Zipper make sense for my business needs?
  4. Will Reed

    Saphire Scientific Pro 1200 SE? We will see....

    My main concerns with PTOs was how they are basically married to the van. My ideal van would be one that is 1-3 years old with 30-50k miles so I don't pay the new van price tag but get an almost new van. The other thing is I wonder what the depreciation difference is between two hypothetical...
  5. Will Reed

    Can an employee be kept after he is caught stealing

    Well...think about this. This is the first time you caught him, probably not the first time he has done it.
  6. Will Reed

    Will's Stock Market thread.

    Yeah I've used real money and did pretty good. My current platform is Options House.
  7. Will Reed

    Will's Stock Market thread.

    GS and AXP have earnings before the cycle ends. The rest have earnings next expiration.
  8. Will Reed

    Some people just don't get vlm.

    I've had a few customers ask me if I do steam cleaning or 'that other method'. I think the local oxi fresh franchise here is souring people on VLM cleaning because I've had a lot of their customers complain to me. There is also one property manager that states in their agreement that it must...
  9. Will Reed

    Will's Stock Market thread.

    Ok here are my 10 picks and the strategy for this month. These trades will auto liquidate on 7/17 or earlier if I have to close any out to prevent losses. This is the way it works. If the price stays in between the ranges until 7/17 I make the profit. If it moves out of the range I have to...
  10. Will Reed

    Saphire Scientific Pro 1200 SE? We will see....

    From what SS distributors have told me they are very comparable units with the only difference being DD vs slide in. Very similar suction and heat. Price tag is maybe 1-2k difference.
  11. Will Reed

    Average $ to hour on TM...

    I'm curious on what it would be but the hour meter on my TM doesn't work anymore so have no way of taking actual numbers. My guess if I had to would be around $150/hour. I do 3 rooms and a hall for $90 and an average job of that size takes about 30 mins of TM time. Obviously dirtier jobs take...
  12. Will Reed

    Saphire Scientific Pro 1200 SE? We will see....

    That SS 1200 looks pretty good. Looking at SS1200 or SS570 for next TM and am currently leaning toward the 570.
  13. Will Reed

    I love magic wand company.

    It's all in the geography and how early in the day you order it. Anything I order from Interlink before 2 pm I get the next day no additional shipping since there is a distributor in the same state with me.
  14. Will Reed

    Help with bad wick back

    I rinse with plain water, no idea since I don't run around with a PH meter testing carpet afterwards. When I did it the 2nd time I rinsed the hell out of the carpet because I could see the soap spots and also did a lot of dry strokes and put down fans immediately afterwards.
  15. Will Reed

    Lets see your ez/ tips for a soon to be ez owner

    Unless they are like me and not afraid to tell the truth.
  16. Will Reed

    Lets see your ez/ tips for a soon to be ez owner

    Comparing an EZ TM to a new name brand TM is like a 70s muscle car compared to a new 2015 sports car; except its not hip like a 70s muscle car. Both TMS will get you from point A to point B, modern TMs just offer a smoother ride/operation. There is no doubt that an EZ TM will get you the most...
  17. Will Reed

    Help with bad wick back

    Clean Free which I believe is around 9-10.
  18. Will Reed

    Help with bad wick back

    Smelled no urine at all during extraction. I thought it might be urine spots since the color is the same but there was no smell.
  19. Will Reed

    Lets see your ez/ tips for a soon to be ez owner

    Yep my next machine will be a SS570. EZ is a decent entry level machine, but that is what it is.
  20. Will Reed

    Help with bad wick back

    This house had this type of carpet in two rooms. This was the only area that had this problem. Other parts of the house had different carpeting and had no problems. I am guessing this area has some history and a bad nasty spill happened there and a renter saturated the area with some kind of...
  21. Will Reed

    Help with bad wick back

    When I redid the place I saw the soap spots in this area. The first time it was done I was holding hoses and my assistant was on the wand; we switch off as we work. If I had been on the wand I would have noticed the whiter parts of the carpet indicating soapy foam. I flushed out the area...
  22. Will Reed

    Help with bad wick back

    The carpet was spotless when I left. Had no idea there was a wickback monster hiding under the carpet.
  23. Will Reed

    Help with bad wick back

    I originally cleaned the place with Clean Free. When I did it again and sped dry it about half the browning came back. I got some encapuclean ordered and have an electrolux scrubber I can use to encap it. If that does't work I can try a acid based urine soap to neutralize any alkaline soap...
  24. Will Reed

    Help with bad wick back

    I have an electrolux scrubber I can use with encap juice I guess. I'll order up some encapuclean.
  25. Will Reed

    Help with bad wick back

    What can I do if I don't have a 175?