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  1. mrotto

    Crew leader won’t work in the rain...

    hes just trying to see what he can get away with. The big clue is the attitude. A bad attitude will spread like fire so you need to do something NOW. Dont know that I would fire him. there are other ways to get rid of the bad apples.
  2. mrotto

    Going to all VLM

    so Chem Dry was VLM for a long time and now is HWE. What does that tell you?
  3. mrotto

    So this is a first

    I dont have a disclaimer as this doesnt happen too often. What I DO have is an article written by an industry expert which explains in detail why it happens and give the customer a copy. I have never had to do a restretch in 40 years. Also I dont know how you would prequalify this as if it...
  4. mrotto

    Unique business situation, how much should I ask to sell?

    sell it to Rob - fast. Its worth the equipment value only. Problem is that with all the information online now, anyone can start a successful company quickly if they are business orientated. you worked for property management companies which have a high rate of turnover so its worth - nothing...
  5. mrotto

    Easy question - probably

    FJRST you need to understand the CLEANING and ODOR REMOVAL are two different chemistries. Cleaning products are designed to remove soil and do little to remove odor. Odor removal products are designed to eliminate odors and do little to remove soil. SECOND you need to understand that to...
  6. mrotto

    Rat Nasty Review

    Robs chems are top notch. They make me look good!
  7. mrotto

    So this is a first

    IDK, I thought it was the backing that buckled so although the carpet may be dry to the touch, maybe there is enough humidity in the backing to have it buckle. Id wait a few days before doing anything
  8. mrotto

    Safety Door

    wouldnt be without one!
  9. mrotto

    Carpet cleaning slip & falls

    i cant recall an incident but I was called about 15 years ago by an attorney we cleaned for. He had a client that had her carpet cleaned. It was a two person crew and one of the guys was a newbie. She was in the upstairs bedroom while they cleaned (which included the upstairs hall and steps)...
  10. mrotto

    For those considering 'moving-your-business-online', what's the big challenge for you?

    main reason I started a website just couple years ago after being in business since 1981 was so that I could have a place to direct potential customers to view a video of the cleaning process. Explaining it on the phone people cant comprehend it but it works great to visually see it. I wanted...
  11. mrotto

    Drummond 25gpm apo

    DIY pumpout - contact Bob Savage. He posted how to make one in a previous thread. surprised Rob doesnt sell it.
  12. mrotto

    Unappeasable customers

    Yep, I agree. Dont remember having a bad customer like that but I did get a 1 star review. I just put my website up and went on google about 2 years ago. Seems a lady I cleaned for had an appointment 7 years ago and she left a 1 star review saying I never showed up. So I searched my records...
  13. mrotto

    $15 • • • DESTRUCTION wage

    good point. And they are the ones allowed to stay open while the little shops have to stay closed.
  14. mrotto

    why you should never buy a TM on Craigslist. Ive been posting here on the perils of buying a TM on Craigslist. In the ad this looks like a great machine, right? I certainly thought so until.....Im thinking......hey, they have a water softener which is a...
  15. mrotto

    How to start a carpet cleaning business

    id first have them do a ride along to see if this is something that they would enjoy doing. If they do, then they need to learn how to run a business. most people forget the second part and just think all you have to do is the cleaning part.
  16. mrotto

    Powdered Cheese..??

    well I bet most of it was still powder where a wet dry vac should have been used, but probably the client either some type of spotter or (holy carp) maybe used her Kirby to grind it in.
  17. mrotto

    6 weeks in, need more customers

    i agree! You never know where your big jobs come from. my largest job came from another cleaner. He landed a cleaning contract to clean 13 floors of carpet at the Time/Life Building in Chicago so we cleaned them together!
  18. mrotto

    Powdered Cheese..??

    first question is what did the customer try to get it out? Next question is what did you use to try to get it out?
  19. mrotto

    6 weeks in, need more customers

    People figure (in all trades) that if they are good at something, it makes them a good business person. Which is exactly why so many new companies go out of business in two years. Lets say your good at baking cupcakes and all your friends say you should start a cupcake business. So you get...
  20. mrotto

    Need help locating van transport company

    with airfare so cheap you could just send someone to deliver it and fly back cheaper. just a thought
  21. mrotto

    The WORST Prochem engineering

    yep! Thats the one thing Prochem is known for. The design is good but from a manufacturers aspect, not a repair or maintenance aspect. Were still great machines...
  22. mrotto

    6 weeks in, need more customers

    oh, man. how many times do we have to answer this question? Surprise! Your not in the carpet cleaning business! Your in the MARKETING business! When you get started you need to market your business. So the first question you ask is where do I spend the money? Google, Angies List, etc...
  23. mrotto

    Adding an OP

    ok, heres my point. I bet that you didnt use your Eco 17 to agitate when you used your TM. Its your Eco 17 that got those results, not the VLM. Like you even said The Eco 17 tore right through them. So your assuming your getting better results with VLM because the process worked better, when...