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  1. The Cleaning Artist

    Customer phone call....Panic!

    Follow what the manufacturer states to avoid voiding any warranties and get the cake. Or? BTW, we have found that most of the time manufacturer doesn't have a clue when it comes to the work in the field. When we do those we guarantee to remove the grout. Sometimes it's very easy and sometimes...
  2. The Cleaning Artist

    Customer phone call....Panic!

    Depends on which grout was used
  3. The Cleaning Artist

    Customer phone call....Panic!

    Latex or Cementitious grout? My guess is latex. If this is a new installation, looks like the installer didn't get all the grout off the porcelain tile and when the floors were used that remaining grout grabbed the soil and would not mop off. We fix about 10 of these per month. If you clean it...
  4. The Cleaning Artist

    Swivel or no swivel

    Tools mounted to the ceiling can be deadly in the event of a front end collision without a bulkhead.
  5. The Cleaning Artist

    New Apex 570 or Everest 870

    SRD, Transit all the way here also. Ours is the ecoboost also. 870 all the way for 8k more. 5yr vrs 2yr warranty.
  6. The Cleaning Artist

    Blown head gasket fixed by Jon Don??

    Water out the exhaust, pushing water out overflow, having to add water are all signs of a leak. Stop by autoparts and have them check radiator fluid for exhaust gas b4 you add water.
  7. The Cleaning Artist

    Is it worth keeping a crazy customer with impossible expectations

    It's very easy to be sued, don't ask how I know. It's never a matter of IF but when.
  8. The Cleaning Artist

    Is it worth keeping a crazy customer with impossible expectations

    We don't allow any client to move anything once the carpet is dampened. If they slip and fall you can be sued. If they hurt themselves you can be sued. If they break their own item and you have sprayed the carpet you can be sued. We don't allow the client in the work areas until we are done...
  9. The Cleaning Artist

    Blown head gasket fixed by Jon Don??

    It's a simple job if done properly. If it's using water there is a leak somewhere.
  10. The Cleaning Artist

    Is it worth keeping a crazy customer with impossible expectations

    We don't either! That's why it wasn't moved.
  11. The Cleaning Artist

    Is it worth keeping a crazy customer with impossible expectations

    :oops::unsure: I'm very thankful we only have 1 or 2 of those per year and already 1 for this year. Client(husband) calls and says we missed a spot. Our cleaning style prevents missed areas. I'm sorry ma'am, No problem we will get it taken care tomorrow. By the way where is this missed area so I...
  12. The Cleaning Artist

    Is it worth keeping a crazy customer with impossible expectations

    Didn't pick up on u meant crazy. Yes we won't waste anytime on those type people. If they expect that kind of service we are very clear that it costs real money. Usually the price we estimate it to cost them weeds those expectations out upfront. Here is an example of corporate world expectations...
  13. The Cleaning Artist

    How to wash old woolen rugs with truckmount?

    Sorry was not saying others cleaning is or was inferior. Just stating WE do things differently as we always have, and get results not normally found in the cleaning industry. Do I push the envelope, YES, absolutely in an effort to promote one to review their own results as you might be...
  14. The Cleaning Artist

    Is it worth keeping a crazy customer with impossible expectations

    Those customers make up about 75% of our clients. We LOVE picky people because we do our job and leave them with nothing to complain about. Well just the amount they write on the check:cool: And yes we do follow up calls a month or two later.
  15. The Cleaning Artist

    How to wash old woolen rugs with truckmount?

    5 rugs of which 2 were silk valued at 175k. Pretty self explanatory. Sorry yous got something confused. The silk rugs were 40k each(10x7). We do a few hundred wool rugs each year. The most expensive rug I ever cleaned was a 16x28 braided and tufted cotton rug with a smaller one matching. Best I...
  16. The Cleaning Artist

    How to wash old woolen rugs with truckmount?

    AZ, My best guess is you don't comprehend what you read. Nowhere did I say the value of (A) rug was 175K. What I am stating is to remove soluble soil in a wool rug completely does not require agitation. Have never used agitation to clean wool. Also starting in 1992 I paid and took 7 classes...
  17. The Cleaning Artist

    Cleaning Cinema seat

    Yme, been a professional cleaner for 30yrs delivering results that others can't. And yes those chairs soaked with butter is going to take time to remove it all. At 30 chairs an hour no way you can prep, disolve, rinse and clean the edge of every chair. That mentality is why we have plenty of...
  18. The Cleaning Artist

    How to wash old woolen rugs with truckmount?

    And I will ask why is it you find so important to remove loose fibers that belong to the rug in the first place? Those fibers belong there all that matters is they be clean. Just like a staple fiber nylon loosing it's fibers. Everytime it's vacuumed you will remove fiber. It happens, and you nor...
  19. The Cleaning Artist

    Is the janitorial business even worth it?

    There is a janitorial co here that has a hundred subs and does a lot of buildings. Not one that I have been in are even somewhat clean. They look terrible. The carpets, the hard floors, the dust at the wall/floor transition, under the doors ect. The quality of the workers is substandard just...
  20. The Cleaning Artist

    How to wash old woolen rugs with truckmount?

    My statement of warranty wasn't addressed to the warranty of a rug, it was stated as fact of warranty for cut pile carpets as to the damage done to fiber resulting from said type of equipment. Any agitation creates friction which results in wear to a fiber. Wool being considered the fiber we are...
  21. The Cleaning Artist

    Is the janitorial business even worth it?

    There is the problem, subs. You can't expect much from a $10hrs sub. That's not going to cut it. Minimum pay around here is about $15 per hr for someone to show up. More if you expect them to think and work. We have several schools also and they wouldn't pay our price at first. Now they are some...
  22. The Cleaning Artist

    How to wash old woolen rugs with truckmount?

    I have never needed agitation to clean a wool rug whether we were topically cleaning it or submersion cleaning it. I just cleaned 5 rugs of which 2 were silk valued at $175,000. I don't care if or how John Lennon's rugs were cleaned. There is no reason to subject that expensive of a rug to a...
  23. The Cleaning Artist

    Is the janitorial business even worth it?

    Ryan, why on earth would you work for 16.50 per hr? You could make more working at Walmart and have no overhead.
  24. The Cleaning Artist

    Is the janitorial business even worth it?

    Rob, I really feel that customers think all or most service companys perform the same or similar job. They ask the same old question "How much do u charge" because they don't know what else to ask. Then by asking that question subconsciously they are programing their mindset to keep calling in...
  25. The Cleaning Artist

    How to wash old woolen rugs with truckmount?

    If you are calling ME ignorant because of no agitation, I will state that if you need agitation for cleaning a wool rug you haven't a clue what your doing! Why would you introduce any wear (and yes your agitation causes wear) to any valuable rug. If one uses agitation by means of a rotary it...