Search results

  1. J

    Why did they call a carpet cleaner to replace ceiling tiles? Boss Facility anyone heard of these guys recently

    Just got a call from Boss facility services in new york. They are so desperate for contractors they actually called looking for some to replace ceiling tile in a local dentist office. Which i explained is not something i do. She said she couldnt find anyone. SoI printed off paperwork and was...
  2. J

    Geez had to happen sooner later i guess.

    Did a job on Friday was done and out by noon. The customer was happy tipped $5 not much but still implies happiness. Got a call from her today the following Monday at 1 pm stating her carpet smelled soured and was going to have to be replaced. She had Stanley steamer come out Monday morning...
  3. J

    Who else has horror stories the younger generation can learn from and ol guys can laugh at?

    From time to time we all get in a situation that tests what we are made of. A while back I was called to do a job for a repeat customer. Not only is a repeat customer but she is honestly nice. While cleaning her carpets she told me she had to leave to meet her husband. I try to avoid this but...
  4. J

    Customer Service Experience With Equipment Suppliers Sprayer Depot, Steambrite, Rotovac

    I own and operate a single van carpet cleaning company in southern Oklahoma and northern Texas. The majority of my customers are smaller houses a lot of rural areas I run an 80-mile radius. The first carpet I cleaned professionally was over 20 years ago. I do a lot of what I consider "meat...