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Right, and when we do water cleanup (toilet overflow, pipe burst, rained too much and it came inside) there's never any issues with drying times or leftover water in the carpet. Honestly some of it might be that we need new seals on some of the valves or there's just a lot of humidity up here on...

No, it was different customers that were all scheduled within 2 weeks of each other and we weren't getting enough calls about it at first to warrant digging deeper into it and then it was consistently coming up. The tech has also been with us long enough to know how to use the equipment. We use...

We definitely are using fans on areas just cleaned as we go along. The issue is that I'm concerned my rotovac is putting out too much water. We monitor the PSI but the tech isn't going to and from the house to the van during the cleaning and I felt that taking a rH measurement after cleaning...

I can't remember what the moisture reader should say as an acceptable range after cleaning or 24hrs after cleaning for customers that consistently call to say that the carpet is wet. Please advise-thanks