Recent content by psufan215

  1. psufan215

    Wicking problem from hell---Need help!!

    Yes and oddly enough there were no signs of anything despite the customer mentioning she was sure the dog had peed in a few of those spots before----I did however forget to mention on day 2 that I did apply some urine treatment to a few of the spots and those are still problematic as well.
  2. psufan215

    Wicking problem from hell---Need help!!

    Something is up with that video. It makes that carpet look like the most awesome carpet ever made and her I am having an issue with an 11 year old girls bedroom and her small pet dog and I can't seem to clean the carpet for sh*t. I feel like that backing of that carpet was sealed to prevent...
  3. psufan215

    Wicking problem from hell---Need help!!

    I was thinking the same thing as well but when using the TMF black light and even with the shades closed----there was no sign of fluorescing anywhere on the carpet. This does however remind me that I missed a step in my original statement. During the 2nd day I did apply Rob's urine remover to...
  4. psufan215

    Wicking problem from hell---Need help!!

    Thats a very good point. I mean, what carpet manufacturer only recommends cleaning carpet with just hot water? Not only do they only recommend using ONLY water ----they advise to only use their carpet cleaning product which in most cases is not unusual but it might be something of interest...
  5. psufan215

    Wicking problem from hell---Need help!!

    I agree. Another thing to note is after using the water claw I did place fans on the spots I cleaned as well as turned on the ceiling fans in the room. Normally, a carpet is dry within a few hours at most under these conditions. With this particular home however, the following morning when I...
  6. psufan215

    Wicking problem from hell---Need help!!

    Yes I did which was odd because there was absolutely no sign of any section of the carpet fluorescing under the light despite the customer telling me she was sure the dog had peed in several of the spots. I use the black light from TMF and I even shut the curtains and had the customer look with...
  7. psufan215

    Wicking problem from hell---Need help!!

    Thank you for the response. Pulling up the carpet and cutting out the pad would be nice but that is not an option. The funny thing is I watch the Smart Strand videos on youtube in which they install a carpet in a room and one side is Smart strand and the other is a different brand of nylon...
  8. psufan215

    Wicking problem from hell---Need help!!

    I am getting the same response from the trainers I have spoken too. They feel there is more to the story than I am being told. They are not implying that the customer is lying but they feel there is a lot more residue in that carpet that they might not seem to be remembering all the times...
  9. psufan215

    Wicking problem from hell---Need help!!

    That was my initial thought but I feel like that just puts a band aid on the problem until the next guy comes along to extract the carpet. Do you think the wicking is from all of the residue that is left in the padding from previous cleaning attempts or what are your thougths?
  10. psufan215

    Wicking problem from hell---Need help!!

    I recently cleaned a 5 bedroom house that has Mohawk Smartstrand carpet. The customer told me from the initial phone call that according to the manufacturer she only wants me to use hot water extraction and NO chemicals. Despite what she said, I still used a small amount of Red Label Cherry...
  11. psufan215

    Is the Sapphire 370ss significantly better than the Boxxer 318?

    Thank you so much for your responses and for anyone else that responds. I really appreciate it. With that being said----What's a portable air booster? My only experiences with truckmounts was a 25 HP used TM I purchased about 10 years ago---no name brand. Then I bought a 20 HP chemspec which...
  12. psufan215

    Is the Sapphire 370ss significantly better than the Boxxer 318?

    I have owned a Boxxer 318 for about 6 years now. 3 years ago I purchased a 2nd van and purchased another Boxxer 318. I purchased the same machine so both vans would have the same machine and this way anyone that worked with me would understand how to work with either van. In hindsight I have...
  13. psufan215

    Need help deciding on a Sapphire 370 or Boxxer 318

    Thank you---I was not paying attention to which section I was in
  14. psufan215

    Need help deciding on a Sapphire 370 or Boxxer 318

    I have owned a Boxxer 318 for about 6 years now. 3 years ago I purchased a 2nd van and purchased another Boxxer 318. I purchased the same machine so both vans would have the same machine and this way anyone that worked with me would understand how to work with either van. In hindsight I have...
  15. psufan215

    Pricing commercial tile and grout

    Groupon is killing me in my area. They clean 750 sq ft of tile & grout for $109. 3 rooms of carpet cleaning for $45. And don't forget to take into consideration that you have to give 50% of that to Groupon. Pricing for everything seems to be heading further and further down because everyone...