Recent content by KeithG

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  1. KeithG

    How do you clean Poolside carpet?

    Follow up: A big thanks to jtsunbright for the suggestion. 1st thing I did was pressure wash the moss. Blew it out with no problems. Next I used a citrus based degreaser & scrubbed the snot out of it with a CRB. Then took the wand to the carpet & it turned out great. As I finished up the...
  2. KeithG

    What's your favorite things about cleaning carpets?

    Empty Apartments - No furniture, wide open spaces & no one tracking foot prints across it 10 minutes after I'm done.
  3. KeithG

    How do you clean Poolside carpet?

    Tomorrow I'm cleaning poolside carpet for a regular customer. The carpet goes nearly to the edge of the pool. I'm thinking about using a hydrogen peroxide vs my normal pre-spray. I don't want to suds up the pool or filter system! Has anyone cleaned poolside carpet? How did you do it? Here are...
  4. KeithG

    Help

    Yes, but... The VP of Sales called & apologized & apologized & apologized. She got the employee to take down the review by the end of the day. I'm happy the company took ownership of the situation. They didn't get defensive, stall or pretend this person wasn't an employee. They were...
  5. KeithG

    Help

    Interesting discovery... While researching this company I found a customer complaint on a reputable website. The complaint mentioned the name of the telemarketer. It is the same person who left the negative google review today. I'm emailing customer service to see if they will remove the...
  6. KeithG

    Help

    The joy of Google reviews! Today a telemarketer called. She was told we don't accept phone solicitations. She called back four more time & got increasingly hostile. Within a few minutes after the last call this google review popped up... Google Review by KeithG posted Mar 16, 2017 at 6:12 PM...
  7. KeithG

    Just another day at the office...

    I've come across guns while cleaning. My favorite is when you walk into a room & find a wide open gun safe... Kind of negates the purpose. I found this round while walking across the living room. I kicked something, looked down & there it was - a souvenir.
  8. KeithG

    Just another day at the office...

    Found this while cleaning an empty apartment today
  9. KeithG

    1st Repair Job

    Straight edge, but only on the patch. Free-hand on the carpet - Why make it easy?
  10. KeithG

    1st Repair Job

    Been very busy this past week... gotta make hay while the sun shines. The backing overlapped. The 1st patch was very short, the 2nd was less short & the 3rd was over sized. At this point I refused to cut a 4th patch, and trimmed it back to fit. For me, cutting the patch is the toughest part...
  11. KeithG

    1st Repair Job

    Did my 1st repair job Friday for a PM. The after picture does not show the seam around the replacement carpet, but in person it stands out more. Any tips to make the seam less visible?
  12. KeithG

    For all you fools who work weekends...

    Once or twice a year I let a customer talk me into working a Saturday... then start kicking myself about a second or two after saying yes.
  13. KeithG

    7 Cats?!?

    I've used OSR, Hydrocide & a few others I don't remember. Reading some threads here has made me realize I'm not allowing enough dwell time. I get impatient(WORK dammit!) & extract too fast.
  14. KeithG

    7 Cats?!?

    Mike, What number qualifies for the Crazy Cat Club? 5, 7, 10? This was the question running through my mind while on the phone with her... I have to confess: I wasn't even listening. I kept thinking - Seven? That has to qualify for the Crazy Cat club. I wonder what's the cut-off point? 3, 5...