Recent content by groutguy

  1. groutguy

    What TMF members would you bring back?

    Yes! Torrey and Ross were quite the comical duo out of Indy, I remember Ross jumping on his titanium wand with a pair of short shorts, hilarious! Torrey and Ross also made a video of how to remove stains with some variety of toad excretion.
  2. groutguy

    What TMF members would you bring back?

    https://www.truckmountforums.com/threads/a-word-from-jesus.26602/
  3. groutguy

    Do you ever "comp" jobs?

    I am quite active in networking groups, chamber of commerce etc... There are no shortage of charities looking for help at these meetings.
  4. groutguy

    Do you ever "comp" jobs?

    We do several a year for various charities. I recommend it! we actually get way more work from all the people involved with the charity recommending us and blasting us on their facebook pages.
  5. groutguy

    Service Frustration

    The smooth one is the el d with a perfectly aligned coupler and the Chief II has belts and vibrates quite a bit.
  6. groutguy

    Service Frustration

    For the most part my machines are reliable and easy to work on, and I do most of it myself, but it seems it's the Kohler engines that are the biggest problem from oil leaks to a host of other issues. Do you think having an engine mounted up high like this chief causes excess vibration, it seems...
  7. groutguy

    Service Frustration

    I have had several truckmounts in the last 15 years, I love cleaning tile & carpet, I love marketing, I love working on my website and seo. I hate dealing with truckmount repairs and maintenance. I am wondering how the service is in other parts of the country? The two closest repair facilities...
  8. groutguy

    Really miss the old TMF days!

    Always been that way, I have read through 10's of thousands of posts on here back in the day, filtered through them to get the golden nuggets. You learn which guys know their stuff and the one's...well not so much.
  9. groutguy

    Tips/gratuity

    We never got many tips before housecall days but when we started using their payment platform we tried it and were very surprised at how well it works. As the owner of the company I don't get as many tips as the techs do, even though I'm on many jobs. Quite often I will even refuse them, if i'm...
  10. groutguy

    Tips/gratuity

    That is a good idea, we also have it set for the less aggressive option but still get quite a few tips. So do you send them the email or text and then stand there while they pay it or do you send and leave? The problem I have with sending residential customers the invoice links is they always...
  11. groutguy

    What do you say when your clients ask...

    I always just say 6-8 hours depending on many variables such as humidity levels, fiber type, soil level, but always advise them to wait overnight to put back any wood or metal furniture or other items that could damage the carpet.
  12. groutguy

    GoDaddy wants to make me a website.

    Another option to consider is using the Google website in GMB. If you do a great job working your GMB, meaning adding posts, pictures, getting reviews etc...you can elect to use their website service and everything is added automatically, It's stupid cheap and easy. If I didn't have the ability...
  13. groutguy

    Tips/gratuity

    So we use Housecall Pro and love it, but in the pre covid 19 days we would always hand the customer our phone or tablet to sign for cc payments, this helped us get a lot of tips because it was offered. Now we are hands free, we don't touch the customers card and they don't touch our phones...
  14. groutguy

    Really miss the old TMF days!

    Although I have never been a big poster, I have been coming to this forum for a long time! Reading, learning, and it has also been very entertaining at times! I would stay up until 1am sometimes because there was so much posting going on that it was hard to read it all. There was a business...