Recent content by Capt Clean

  1. Capt Clean

    Thoughts on using a vanity phone number

    Do you think having a vanity phone number will increase marketing response?
  2. Capt Clean

    Customer goes MIA in middle of flood job..

    Just got my equipment back, Yep he was off the wall crazy, couldn't wait to get my but out of there
  3. Capt Clean

    Customer goes MIA in middle of flood job..

    possession of Cocaine, then when he bonded out they baker acted him
  4. Capt Clean

    Customer goes MIA in middle of flood job..

    just got in contact with custy today going to pick up equipment in a few hours, hope adjuster still willing to pay for the extra days on the equipment.
  5. Capt Clean

    Customer goes MIA in middle of flood job..

    We are working a flood job 3 rooms wet from toilet supply line, normal job pull carpet padding spray mildicide leave dehu's and fans. So on the fourth day I try to call the custy to check if dry and pick up equipment no answer all day. I tried to call the next day same thing no answer all day...
  6. Capt Clean

    Please Pray For Rob Allen

    My thoughts and prayers are going out for a speedy recovery.
  7. Capt Clean

    IICRC Choose our firm for national spot on Designing Spaces

    We tried to use a real customer for the location but most customers were hesitant to have a 4 man camera crew at there house for 6 hours so they are coming up with a location for the shoot, they are using a professional film crew. I agree with you guys about the lack of customer knowledge...
  8. Capt Clean

    IICRC Choose our firm for national spot on Designing Spaces

    We Just got the confirmation today that the IICRC choose our company to be on Designing Spaces. We will be doing the video shoot Fri and the segment will air on Lifetime Jan. 4 They will be showing the importance between choosing a certified firm as opposed to just any carpet cleaning company or...
  9. Capt Clean

    What are some unique little things you do that you're sure your competition doesn't do?

    Here is one from a custy a while back This is my first time using Word of Mouth Cleaning. Positives: Kept appointments, called ahead, good available appointment times, provided me a thorough review of my carpets using a black light to find the pet stains, helped to move furniture, courteous...
  10. Capt Clean

    I could not up sell my way out of a wet paper bag!

    That's the tricky part and sometimes no matter how hard you try or even how good you do at it, it won't make a bit of difference to the custy. But some do appreciate it (Quality & Value) we still have customers that use us since our first year in business over 14 yrs ago and there family...
  11. Capt Clean

    I could not up sell my way out of a wet paper bag!

    I actually worked for Horizon about 20 years ago, it was my first job in the carpet cleaning industry. Being totally green to the industry, In the beginning I had no problems with their business practices, they advertised(and got alot of jobs) my job was to clean and try to upsell extra...
  12. Capt Clean

    Word of Mouth Carpet Restoration

    W.O.M. Tile and Grout Cleaning Fort focuses on quality workmanship and customer satisfaction, we are a leader in the professional Tile and Grout, Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning industries. We are licensed and insured in Fort Lauderdale, West Palm Beach and Miami...
  13. Capt Clean

    Floor mat in van

    Rhino Liner is the way to go, we have it rhino lined up to the ceiling very easy to clean out, just spray with hose and go :)
  14. Capt Clean

    1877 CARPET CARE

    The way they work is your paying a premium to them for the toll free number 1-888-carpet-care of $249 per month. Then there is a per minute charge for the calls just like with any other toll free number. You can get a normal 1-800 number from the phone company for like $5 per month but there is...
  15. Capt Clean

    1877 CARPET CARE

    Let me start by saying I'm a little biased, I own 1-877-tile care and I was thinking of doing something similar to them with the number, I think a vanity number helps potential customers remember your phone number. On certain forms of advertising it might not matter as much ie biz cards, flyers...