Thread: Interlink Supply Rating

Please rate this supplier, here is some info from Interlink Supplies website:

We are your local independent distributors. We have formed a national (soon to be international) alliance to bring the professional cleaner and restorer the best products, prices, and services available anywhere.

interlinksupply —
We're READY TO SERVE YOU....
Locally...With everything you expect from your local supplier

• You Already Know Us
  Each Interlink Supply location is independently owned. Questions and concerns are brought directly to the local owner or manager. The business you give us stays in the local community and makes it possible for us to serve you better.
  
• Branded Products
  We carry the best nationally branded products at excellent pricing. Available in our store or nationally from our on-line ordering site.
  
• Education and Support Services
  No other distributor will offer better education and support services to help your business grow.

Nationally...Nationally organized for better service, products and pricing

• National Internet Ordering at www.interlinksupply.com
  Our products are available everywhere - 24 hours a day through interlinksupply.com. The best brands will be available both in our locations and across the country through interlinksupply.com
  
• 
  This amazing site will give you:
  
  • Incredible variety
  • Simple ordering process
  • Product video demonstrations
  • Internet-only specials
  • MSDS
  • Great prices
  • All the latest technology in equipment and shipping

1: Extremely Poor
2: Poor
3: Fair
4: Below Average
5: Average
6: Above Average
7: Good
8: Efficient
9: Very Efficient
10: SENSATIONAL!

When I was in need Jim was there. 1st Class.
Rob Allen.

That being said, my local Interlink Dealer has poor service and a worse attitude. Greensboro and Scott Warrangton have been excellent though!

I gave Interlink Supply a 9, I never give Tens. Trey and staff are absolutely the best.

I have had a few ups and downs with them.... however the interlink in Tempe,az IS 1st class. Just wish Rich, from the north store was there. And Scott in the service dept is great to deal with.

I gave them a 5 every time I call Greensboro for a part on my piece of crap FX88 they don't have it. Sunbelt is my distributor of choice. Not to mention if you spend $2200 in a 12 month period you can take their IICRC classes for half price. They always have what I need when I need it.

My Interlink supplier is very organized and professional. I originally said they were overpriced, that was an error. Let me clarify what I meant. The costs of them working on my equipment is considerably high but who isn't, right? I can work on most thing myself especially with the helpers on TMF. The service IS second to none in my area and I appreciate having a distributor like that. I do wish that they kept more different chemicals on hand without having to special order them. They will really try and get you whatever you need though. I don't care for the salesman they have, I won't call names or be critical about this person on the forum

Originally Posted by Jason Whaley

I gave them a 5 every time I call Greensboro for a part on my piece of crap FX88 they don't have it. Sunbelt is my distributor of choice. Not to mention if you spend $2200 in a 12 month period you can take their IICRC classes for half price. They always have what I need when I need it.

FYI Both the store in Greensboro and Sunbelt in Raleigh are part of the Interlink Supply group of independent distributors. Since each distributor makes decisions about their own store(s) there is some difference in how they treat customers, what they stock, schools they schedule and other policies.

All Interlink stores support you by allowing me to keep in touch with you through the forum and answer technical questions.

Scott Warrington

Originally Posted by kingjoelking

I gave them a 10. (because i Know Michael reads this board.) Just kidding.
They have always been very helpful too me. Have always made me feal like I am a priority. When I first started my business a little over 18 months ago, I first went to another "local" supply house. Every time I asked a question about cleaning or my unit (Chem-Tex) or even about the pro chems they always seemed like I was bothering them. And when it came to questions about cleaning they would say stuff like oh the guy that would know that isn't here right now. If I asked them questions about my Chem Tex Panther like what size blower does it have, they would say they don't sell that unit so they don't know.

I went to Interlink and would ask them questions about my machine like what size blower does it have and they would say something liek I dont know lets look at it. Oh it has a 4.5 Denver Gardner in it. If they didn't know the answer to what I was asking they would call Chem Tex.
They also spent many hours answering questions about chemicals and cleaning procedures. What chemicals is it ok to use in what situation. I have even asked them questions about Encap products that they didn't know the answer to and the have called Scott Warrington or there other chemical guy (i apologize other chemical guy for not remembering your name) at corporate while I was there to try and get an answer for me even when it was just a hypothetical question.

Needless to say that for that reason and another rant about the other place not fixing my truck right I will never go to the other place again.

To tell the truth the people at Interlink are so good to me that I feel guilty when I buy used equipment, because I am not supporting them. Not that they have ever said anything or in anyway tried to give me a guilt trip but just because they have always been so helpful.

And yes I could probably save a few $'s a gallon by getting my viper venom elsewhere but why when I get such great help?

Ditto......
At the RCC, Dean actually went back to the store to pick up some cleaner I needed for a job over that weekend....above & beyond customer care IMHO.

Interlink doesnt deal with Canadians, some bridgepoint products they wont even ship to Canada and not even Scott Warrington would tell me why. You cant even browse their products on their website unless you can put in a legitimate United States Address. Because of this I have never been able to even browse what they have. I sent them an email asking about this and nobody ever responded. Because of all this I Rate them at 1 out of 10.