What percentage of your customers tip?

Discussion in 'General Carpet Cleaning & Upholstery Discussion' started by GreenTechAgain, Feb 29, 2012.

  1.  
    GreenTechAgain

    GreenTechAgain Well-Known Member

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    On average what percentage of your customers tip?
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    Billy Schoch

    Billy Schoch Member

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    not enough for me to keep track
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    emeraldclean

    emeraldclean Premium VIP

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    I'm an owner operater, I like to automatically add 15% on the final total lol. We get thrown a $20 once in awhile. Not too concerned about the coffee money.
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    1ST CHOICE CLEANING

    1ST CHOICE CLEANING Moderator Staff Member Moderator Premium VIP

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    I can say that I receive tips less then 5% of the time, most of my customers know that I am the owner so I guess they think its different then tipping an employee.
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    Timothy

    Timothy Well-Known Member

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    1 out of about 15...just a rough guess
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    Rob Allen

    Rob Allen Administrator Staff Member Administrator

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    I agree. Being the owner kills it many times. But that being said I got 2 20.00 tips a few days back. So if I had to put a % number on it I would agree with 5% or less.
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    TheEyeball

    TheEyeball Guest

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    Happens fairly often, but the percentage is pretty low. Maybe even less than 1%.
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    shane deubell

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    You guys suck then, min 20%.

    We need some sales training in this industry...
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    jrandall

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    So less than 1% is fairly often.:bigsmiley:
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    TheEyeball

    TheEyeball Guest

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    If you have thousands of customers and do hundreds of jobs every year, yes. Of course it's relative. For me, yes, I can say fairly often.
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    Richard Baldwin

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    I find that in general the tips come most often from the lower income customers.
    I still get tips fairly regular, but the higher income customers will generally pull out the Visa card or write a cheque so it's hard to get a tip that way.
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    ayetti

    ayetti Premium VIP

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    O/O kills it, way more tips as a tech. I need to start pretending i just work here, that could actually be an effective strategy.
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    shane deubell

    shane deubell Premium VIP

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    My card has said "project manager" for like 13 years
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    ayetti

    ayetti Premium VIP

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    excellent! I have found that I have an easier time selling jobs sometimes when I just say that I work for a carpet cleaning company and I can get them a great deal. These people are usually acquaintances of some kind and I can usually sense who will respond well to "I own a carpet cleaning company" and who will be alienated by it.

    Funny how many little things can make a difference. I really like the "project manager" thing.
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    shane deubell

    shane deubell Premium VIP

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    Made it up, my former boss would give me whatever title i wanted and always kept that.

    I run projects.... What %% is secondary
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    TheEyeball

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    Honestly hate it when people write a check and add a tip in. Screws up my books, makes it harder to enter into Quickbooks, have to do a cash withdrawl to reconcile...it's just a freakin' mess. Not to mention, then my wife knows I got a tip and I have to share it with her.
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    ayetti

    ayetti Premium VIP

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    haha@showing your wife the books man. Im totally kidding, its cool that you guys get to work together. my wife is amazing with money. She somehow works miracles with it sometimes. We really don't work together though, I am too much of a risk taker for her it makes her sick if she looks over my shoulder and sees some of the scary spots I get myself into. I think she is of the opinion that ignorance is bliss and somehow it always works out.
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    Stephen Meyer

    Stephen Meyer Active Member

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    I use to get tips on almost every job, just like at a restaurant just above the final total there was a box that said Gratuity Optional. If I was an o/o I think that would be my last concern, Id so much rather focus on selling you that extra room, couch, or sg as appose to hoping you'd tip me. Hope doesn't pay the rent, nor does it turn the country around and we've all just learned :)

    I use to average 60-80 a day in the summer from tips with that company, I will probably add it to my invoices the same way when I go out on my own. Or maybe write it like ... Extraordinary service is our pleasure, gratuity is always optional. I have found that most people have no idea you can or should tip a tech, but if they see its optional and you did a great job they love to shell out a little more.
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    shane deubell

    shane deubell Premium VIP

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    I think if you talk to former techs that are now owners, it is different
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    Stephen Meyer

    Stephen Meyer Active Member

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    That's how it use to work for me, i would get cash tips so often with this old company i use to work for (60-80 a day was common) and my wife would hold out her hand when i came home. I didn't care, happy wife happy life.

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