Sapphire 454 the $30,000 paperweight

Not a happy carpet cleaner today. My brand new sapphire 454 has a major
breakdown at 37 hours. Left coil gone. Machine unusable.
Going to be at least 2 days in the shop to fix it.
Although Sapphire took great pains to make servicable parts accessible,
they forgot about the coils, which from what I hear, this is not the first one
to blow.

To make matters worse, after working for 2 years to get the local hospital account,
they finally come through and hire me to do thousands of square feet of carpet there
and I have to call the guy and say sorry, machine broken down, cant do it, just
before his inspectors arrive. I may as well kiss that account goodbye now.

Thanks Sapphire!

Should be ok, hoping he is ok with holding on till Tuesday night. Truck is at the shop now but wont be ready till at least Tuesday.

He asked if we could do it with a portable and I said no. Those carpets havent been cleaned in over 20 years, and now all of a sudden he's in a hurry?
A porty isnt going to cut it, we already did the cafeteria and it was a struggle with the best chems, agitation and 210 degree heat and it still looks stained. The porty isnt even going to touch these carpets.
I would rather do NO job than a crappy job with the porty in there.

Thanks for the replies and support with my venting

Still havent decided if were gonna cancel the holiday getaway we had planned for next week because of all this ;(

Awesome for Cosway to offer, but Mississauga is still a 3 hour drive lol.

As of 5pm got a call from the Briggs Dealer, problem has been accessed. It was a wire leading into the coil under
the engine cover, heat and vibration had worn through it's casing and it was shorting on the engine.

He's going to wrap it up good and secure it and have it reassembled by Monday afternoon.

Only person still upset by all this is the Hospital guy, but oh well ;(

They say if something is going to go, it will go within the first 30 days, this applies to any machine you may buy.

I dont lie too much blame on Sapphire for this, although they should make note of it for future models and
secure and insulate that inner wire to the coil a little better, since it is 6 hours labor to get to it. Of course they will say this is Briggs and Stratton's problem

I was seriously considering an El Diablo, but at the time could not find a Canadian distributor, I would have to cross the border near Sarnia, about an 8 hour drive for me to get to the nearest dealer, then deal with customs, duty tax, red tape and all the other stuff just to get it over the border.

Also I am still concerned about driving around with a fuel fired system as opposed to the safety of the heat exchangers, and with my unit 210 at the wand is plenty of heat for me.