I've been thinking about getting started in the carpet cleaning business. I'd like to know of some good books and / or other training material that can help me get started. I don't want recommendations for material that are primarily motivational in nature, or generic information that applies to all businesses. Here's the type of information I'm looking for: Fine print -- legal, tax, insurance and other "fine print" stuff I need to keep myself out of trouble. Carpet cleaning knowledge -- How to get out difficult stains. What stuff not to do to avoid ruining a customer's carpet. Customer service -- How to offer good customer service without promising more then I can do. I don't want to tell people I'll move their furniture and then be expected to move a china cabinet with the china still in place. I want to know reasonable policies for these type of things and how to best communicate those policies with a customer. How do I deal with customers that are difficult or impossible to please. How to I provide services that will keep the customer coming back to me. Advertising -- how to market a carpet cleaning business.