I was wondering how many guys answer their own phones all day. I have never had a problem with it in any other business, but for the most part they were not all sales calls. I feel like I am a bit awkward on the phone, maybe a bit too personal or perhaps a bit too candid with people. I hate when an awkward silence develops on a sales call, it makes me think I haven't developed my technique well enough. I need to learn to push it from an info call to booking a job, and I feel like I don't accomplish that in a seamless way. I actually feel like customers would appreciate this, they are forced to spend too long on the phone with me while I book the job. I do book tons of jobs, and in fact I think maybe only 1 or 2 jobs a week don't end up booking, but I still feel i could do better. I hate when I call a business and it doesn't feel 100% professional. Not sure exactly what my question here is, I am just realizing that I have an issue that needs to be dealt with and was wondering if anyone had any input.