Crease in 50k rug - How to get it out

Discussion in 'Area Rug Cleaning Forum' started by Rob Allen, Sep 29, 2013.

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    Rob Allen

    Rob Allen Administrator Staff Member Administrator

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    Yes Lynn. And we had another one come in that has a crease all down from top to bottom. We thought about trying to steam it out. Your thoughts?


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    Lynn Tall

    Lynn Tall Active Member

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    Thanks Rob! :)

    What kind of rug is it this time? Had it been folded?
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    tom patnode

    tom patnode Well-Known Member

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    Oh I have missed this completely. I just visit rug lovers night. Its been so long I forget what night things happen. I need to start doing both nights. But I also need more hours in the day.
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    Rob Allen

    Rob Allen Administrator Staff Member Administrator

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    Yes the tech said it was folded. I am getting more rugs in than I can handle and running into odd questions/problems. Would you mind asking Nate if you two could address these for me? I'll post up 2-3 a week. Thx


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    Lynn Tall

    Lynn Tall Active Member

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    Rob, feel free to email me as needed if you need answers on the fly! Lynn@rugadvocate.com
    Also, since I'm the one putting the slides together for Rug Rx, I'll snag anything you'd like me to use for my experts' opinions. Just let me know. :)
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    Lynn Tall

    Lynn Tall Active Member

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    Rug Lovers College is still every Wednesday - except for when they give us our Rug Rx night :)
    See you there!
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    ronman

    ronman Well-Known Member

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    Funny, I just looked at a dining room rug that had bunched up in the center, under the dining room table, It looked to be sticking up at least an inch high.
    The woman said it did that after it was steam cleaned on site.
    I wish I had taken pics, but I was there to estimate the wall to wall, and she just casually mentioned this issue.
    I looked at the back, and it had a fabric covering, so I could not see the actual back of the rug itself.
    She said it was a fairly expensive rug, but they were in a $200-500k development, so I don't know what she considered expensive.
    I never heard back from her, so I'm assuming she went with the carpet cleaner who was $20 less than my already discounted price. lol
    And she wonders why the last guy ruined her rug?
    Any ideas on this one?
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    Lynn Tall

    Lynn Tall Active Member

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    I've *always* got ideas! :)
    In this case, I'm going to guess that the cloth backing stayed too wet for too long and shrunk up causing a hump in the rug. It's fixable if you remove the lining and replace it with a pre-washed one. Lots of issues come up during drying, which is why I always suggest cleaning rugs off-location. Even if you clean using HWE, you should still control dry soil removal and drying time whenever possible.
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    ronman

    ronman Well-Known Member

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    It's hard to describe what I saw, but it was as if you pinched the rug to cause it to go vertical about an inch high, then sharply back down.
    My first impression was that a heavy piece of furniture had been slid and forced the rug to a peak, with a crease at the top of the peak.
    Yet it was just a dr table rug, with no such heavy furniture on it other than the table itself.
    I should know to always take pics, duh. lol
    Maybe I'll call her back, and see if she wants it fixed, take pics, and talk to you about it. I did find the label, but all I remember is that it was made in China, and it had that soft fabric backing.
    This was only 2 days ago.
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    Lynn Tall

    Lynn Tall Active Member

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    Call her up and tell her you've been thinking about her rug - how to try and solve the problem for her. She'll love that.
    Let her know you have expert friends in the industry who you've contacted about her rug and that you have some ideas.
    No harm in trying...
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    EcoClean

    EcoClean Active Member

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    I come from a family or rugs. That rug is not worth 50k. Might have been appraised at 50k by some hole in the wall appraiser. Be careful.
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    SpongoBongo

    SpongoBongo Active Member

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    Good point about appraisers, not all appraisals are legit. If things go south and you have to buy a rug be very careful. Many store give phony appraisals for 5 to 10 times cost on rugs. They give them a piece of paper that says it is a $50,000 rug and you only paid $4,995. Any real appraiser can size that up easily and give you the real price. On that $50K rug. It may only have a replacement value of 4$K and a fair market value of $1K. I know good cleaners scammed by crooked appraisals. I regularly appraise Starks at a replacement value of $35,000 to $40,000 and a fair market value of $500. Which would you rather pay.
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    Gasoline

    Gasoline EcoTech Carpet Clean: The Green Choice Premium VIP

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    How much time and what do you charge?
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    nathan544

    nathan544 New Member

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    Time depends upon how big the crease is, and if there's pile distortion as well to deal with. I usually don't charge anything extra, but if it's preexisting, and you fix it, maybe an extra $100 or so? If they are a good client, comp it...

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