This training DVD takes the viewer through the daily routine of two technicians as they use products, systems and procedures to do a proper, thorough cleaning job. While fundamental cleaning techniques are covered in the DVD, the main focus is on customer service and common sense - all the big and small ways negative problems and situations can be turned into positive moments of truth. New technicians and experienced veterans alike will appreciate the lessons shared in this training video. Plus, you can qualify for IICRC Continuing Education Credit!

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