
Most carpet cleaning companies do not realize that they offer a service. They feel that they offer carpet cleaning, and all that means is they go in and clean the carpet. In my opinion the service aspect of the business is 75% of what people pay for.
We as carpet cleaners must understand that people are inviting us into their home. This is where they spend their personal time with family. They are allowing a complete stranger into their most intimate place.
We must
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