This step-by-step program takes you from the first phone call to the referrals you are sure to get when you master the principals of pet odor removal. This 33-minute DVD covers every aspect of pet odor removal, plus those essential communication skills necessary when dealing with pet-owning customers. This training tool is ideal for new technicians or experienced veterans who need to brush up on their skills. Plus, you can qualify for IICRC Continuing Education Credit!

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