LinkBack URL
About LinkBacksok you get a call from custy, and they say there carpet looks terrible after you cleaned it. whats your procedure, what do you say... do you say i will be back to reclean and I am so sorry, do you give money back, a free cleaning of something else. do you admit fauilt right away or say we will come look at it...you have have seen my post about green spots. well hopfully i will go look at it and reclean and no problmes.. but lets say i go clean it and it does not come up or it comes back.. do i say I will replace it... or do you have some one come inspect it... how do you word it on the phone or in person...of course they are on the defence when they call.. they are like you better fix this.. i dont want to make a mistake and say... we wil do whatever it takes.. or do you say I will just make it right... RIGHT meaing doing the right thing if its my fuait i fix if its not I dont...
If you already have an account with us, please use the login panel below to access your account.
User Tag List
Results 1 to 3 of 3
- 04-15-2010, 08:21 AM #1
Ultimate Cleaner
Status- Offline
Join Date- Feb 2009
Location- bardstown kentucky
Posts- 1,827
- Post Thanks / Like
- Blog Entries
- 1
- Downloads
- 0
- Uploads
- 0
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
Procedure for call back and then some
- 04-15-2010, 02:15 PM #2
Preferred Vendor
Status- Offline
Join Date- Jun 2008
Location- West Jordan, UT
Posts- 6,428
- Post Thanks / Like
- Downloads
- 0
- Uploads
- 0
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
Re: Procedure for call back and then some
Don't ever assume the customer is giving you the exact information.
I would let them know I understood why they were concerned and that I wanted to see how I could help.
Next step was to set up a time that fit their schedule and mine. Look at it to see if the mystery spots are a lightining issue, new stains, imagination or a true issue. Come prepared to correct the situation.
Only if repeated failure to get things clean would I consider refunding the payment. But if it is a cleaning issue Don't hesitate to pay back if that is the right thing to do.
- 04-15-2010, 03:45 PM #3
Co-Admin
Status- Offline
Join Date- Sep 2008
Location- New Jersey
Posts- 5,287
- Post Thanks / Like
- Downloads
- 5
- Uploads
- 0
- Mentioned
- 0 Post(s)
- Tagged
- 0 Thread(s)
Re: Procedure for call back and then some
I agree with Scott.. I just had one today .white carpet came out great .. Lady called us saying spots wasn't there before we cleaned in her bedroom..Get there to find she place a plant in pot on carpet and watered it... Things happen .We always try to return asap and assume the customer is right..That way never get upset its not always your fault.. It happens in this business ,do your best to make them happy..
"
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
Bookmarks