ServiceMonster Mobile For You I Phone and Blackberry.....

**Jason Whaley** · 03-10-2010, 10:24 AM

SAAAAAAWEEEEEEET!

Now ServiceMonster supports website access through your I Phone or Blackberry smart phones....

It is freaking AWESOME!

Now I can search customers, add new customers, get maps and view scheduling right from my phone! I LOVE ServiceMonster!

I mentioned to them on Facebook that it would be cool if they would add a feature to be able to email an invoice from the phone and they expressed interest in adding that to the service. I can't wait!

Now when I go to my commercial accounts and they ask if I am owed anything I can check in just a few short seconds.

Thanks ServiceMonster!

**slorichie** · 03-10-2010, 07:15 PM

Is there a different log in link? I use a droid and cant log in. I get a message that reads internet explorer needed,

Thanks
Richie

**Jason Whaley** · 03-10-2010, 08:24 PM

Send them an email and the will email you directions. I just left my company ID and told them I wanted the mobile info.

Its fast too...

**bensurdi** · 03-11-2010, 01:39 AM

I wonder if this means that they've come up with a mac friendly entrance? Im waiting patiently!

**Jason Whaley** · 03-11-2010, 08:31 PM

You still can't do in line invoicing... I asked about it and it was said that the technology is not out yet but when it is it would be added.

You can schedule a job from the phones but not add lines to the invoice. You can add notes to the invoice tho.

**Dbonezny** · 04-03-2010, 01:41 AM

Sweet, I've been avoiding getting on Servicemonster, it's time I make the move.

**admin** · 04-03-2010, 09:40 AM

Jose, if you signup with ServiceMonster I highly recommend signing up with FullCircleMember as well.

We have signed up with both for my parents carpet cleaning and restoration business, it's the best choice we have made in years for our business.

The girls at FullCircleMember are the best answering service for our industry hands down.

**Blind Dr** · 04-03-2010, 09:51 AM

I am not trying to put down service monster but there are invoicing applications available for the iphone that you can still use.

**joeynbgky** · 04-04-2010, 02:00 AM

But, i cant answer my phone, schedule an appointment why im on the phone right? I would need 2 phones

**Jason Whaley** · 04-04-2010, 09:16 AM

I can browse at the same time that I am on my phone.....

**Richard Baldwin** · 04-04-2010, 10:42 AM

Ok Heather and I looked at the servicemonster website and w'ere still not convinced, but I signed up for the trial. I just hope they dont spam us to death and put us on everyones calling and mail list.

-The service looks like an interesting scheduler, handled through a website so that all techs and the office can be on the same page when scheduling without having to call in. Right now all scheduling is done through the office, if I am on the road and do an estimate and need to book a job, I call in, ask for a time window and it gets penciled in on the "master" schedule over the phone.

-We would have to buy a new computer to go out into the shop, also need to buy 2 blackberries or Iphones for myself and my tech, plus pay all the monthly service fees on that. And servicemonster wants $30/month plus $20/month per user = $90/month.
Total investment $500 for software and setup plus $90/month plus $60/month for iphone packages and maybe have to buy the phones too.
Equals about $500-$700 plus $150/month for subscriptions to get up and running with servicemonster. Thats a big investment and
a substantial monthly expense to add to the bizz.

-Right now Heather has a simple filing cabinet system which tells her all the customers she needs to send a reminder postcard to within seconds. She opens the drawer, pulls out "may" and its all in there. And its free.

Im not trying to sound negative about servicemonster or similar programs, but we havent been able to justify the investment just to
have a computer generated mailing list and scheduler at this point. Perhaps if there were 5 people scheduling....

The software I would like to see and is more useful to the business is a budgeting program which helps keep track of expenses and
expenditures, calculates profit margins and sets goals to meet them. I can make one in a spreadsheet, but I'd like to look at something
more "developed" than what I could make. I know quickbooks can generate reports, but its not the same thing.

I will make something simple up on a spreadsheet and maybe I can post it here to see what you all think.

**Jason Whaley** · 04-04-2010, 11:06 AM

Rather than buying the phones Richard I would use a laptop and wireless card for Internet. I would never let a tech schedule a job for my company. You keep the laptop, you and the wife do all the scheduling too. He would just have to talk to one of you guys in order to schedule.

The reminders are way easier on SM. All you do is click a few keys and it will print reminders off in seconds... Not to mention all the other little notes you can send out. It even can keep track of pets they have or don't have. A nice little touch! Or you can make your own such as allergies, kids, etc. and it will tell you how your marketing did in the long run. Did it work? You WILL know!

It will keep up with referrals, how you gained a customer, what services you sell most and least of, orders by region (where you do most of your work by zip) and their are many other cool features.

You do not need the phones for this program to be useful. The #1 reason for me to sign up was the ease of mind my customers info is backed up on my computer and also off site on SM. I don't worry about loosing information anymore! It happened once before.

This is a snapshot of the different reports page
Click image to make larger

You could make hundreds of campaigns to run, make a call list or send emails. The list goes on and on.
Click image to make larger

**admin** · 04-04-2010, 05:01 PM

Yeah, if you want to save money you don't need to buy each tech a phone - like our company we did not purchase a phone for each tech as yet.

And to answer Gary's comment on just buying a iphone app for invoices, well ServiceMonster is way ahead of the game of just a *invoice* as it has so many options including embeding with quickbooks, marketing to all past clients by keeping a track record of when to mail out thank you cards and reminder cards every 3/6/9/12/custom months and much more.

If you really want to save money and time, I would recommend signing up with FullCircleMember and ServiceMonster - this way you don't need to hire someone answering the phones everyday locally nor needing to schedule appointments. If you hire average pay range for recep. $10/hour x 40 hours a week + taxes you gotta pay out of your own pocket for employee can run about $2,000/month for just a O/O.

Service Monster in return would only be $50/truck
FullCircleMember $250-500/month

Total for O/O = $550/month
Savings = $1,450/month + all the time in the world you can be devoting to what YOU do best for your company.

**joeynbgky** · 04-04-2010, 10:41 PM

When I leave the office I forward the phone to my cell... I then schedule on the road with my books. I can schedule appointments why I drive. Who wants to pull pver and pull out the laptop?

ITs just more convenient for me to use books